Get your career in gear with Rafih Auto Group! If you have the drive to perform, technical knowledge to share, and a passion for luxury vehicles then we want you to come work with us! We are currently looking for a Service Advisor to join our growing team.
What We Offer:
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Competitive pay
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Health Insurance
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Paid Holidays & PTO
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Short Term Disability
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Life Insurance
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401(k) Retirement Plan
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Vehicle Purchase Discounts
Responsibilities:
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Greeting customers and directing them to available mechanics.
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Consulting with mechanics regarding necessary repairs
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Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
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Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
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Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
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Managing and overseeing the dealership's workflow and schedule.
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Calling customers to advise them about service changes or car pick-up times.
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Maintaining positive customer relationships to ensure repeat business.
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Ensuring all details on services rendered and costs are related to customers and processing their payments.
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Liaising with service technicians about parts ordering and ensuring parts are available when needed.
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Providing customers with a luxury experience resulting in high survey ratings.
Requirements:
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Strong customer service skills and willingness to learn
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Experience in the automotive field (preferably in the service department)
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A strong understanding of automotive technology and the automotive industry
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Strong organizational, decision making, and problem-solving skills.
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The ability to communicate with mechanics, customers, and management.
