Description:
University Physicians’ Association is seeking a highly qualified and experienced Practice Manager to oversee the daily operations of University Center for Pain Management. This full-time position offers the opportunity to lead a thriving medical practice within the University of Tennessee Medical Center system.
Position Overview:
The Practice Manager will be responsible for organizing and maintaining overall business office functions, ensuring operational efficiency, and driving continuous growth. Key responsibilities include:
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Overseeing scheduling, staffing, and front-office registration.
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Managing clinical and back-office operations, order tracking, and payroll.
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Ensuring quality control and insurance verification.
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Leading performance improvement initiatives and fostering a culture of excellence.
Benefits:
We offer a comprehensive benefits package, including:
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Paid Time Off (PTO) & Sick Leave
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Medical, Dental, and Vision Insurance
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Short-Term & Long-Term Disability (STD & LTD)
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401(k) Plan with Immediate Vesting & Company Match
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Life, Critical Illness, and Accidental Insurance
Work Schedule:
Monday - Friday | 8:00 AM – 5:00 PM
Key Responsibilities:
Administrative & Operational Oversight
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Respond to administrative and technical inquiries with a high level of expertise.
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Resolve complex issues and share knowledge across the health system.
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Ensure compliance with the latest healthcare regulations, technologies, and trends.
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Maintain accurate medical records and enforce security standards per UPA/UHS policies.
Leadership & Staff Development
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Maintain appropriate staffing levels and monitor scheduling patterns.
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Supervise and mentor office staff in accordance with department policies.
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Address employee concerns professionally and confidentially, implementing corrective action plans as necessary.
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Conduct performance evaluations and provide recommendations for promotions, salary adjustments, and disciplinary actions.
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Foster a workplace culture that recognizes and rewards employee contributions.
Financial & Compliance Management
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Ensure accurate data entry, audits, and reporting of clinic statistics.
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Oversee payroll processing, credentialing, and compliance with TOSHA, TJC, and regulatory requirements.
Patient Experience & Quality Assurance
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Ensure smooth clinic operations, optimizing efficiency and patient flow.
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Work closely with the billing office to manage insurance verification and patient accounts.
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Address patient concerns and ensure high standards of customer satisfaction.
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Implement processes to align quality measures and department goals.
Requirements:
Education & Experience
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Minimum two years of experience in a managerial role.
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Bachelor’s degree preferred or equivalent experience in healthcare management.
Skills & Competencies
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Strong knowledge of JCAHO, OSHA, CDC regulatory guidelines.
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Ability to operate standard medical office equipment.
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Excellent written, verbal, and interpersonal communication skills.
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Strong problem-solving and decision-making abilities.
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Ability to remain professional and positive in high-pressure situations.
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High level of emotional intelligence and adaptability.
This is an excellent opportunity for an experienced healthcare professional to lead a dynamic medical practice while contributing to patient care excellence. If you meet the qualifications and are passionate about healthcare leadership, we encourage you to apply!
