Greet guests and welcome them in a friendly manner
Take drink orders and follow policy regarding service of alcohol
Communicate specials or promotions and make recommendations based on guests' preferences and dietary restrictions
-
Has total familiarity with the food menu, wine list and other beverages in the dining room including: cocktails and their garnishes, beer, wine and soft drinks
Take accurate food and beverage orders from guests and enter them into the POS system
Coordinate with the kitchen staff to ensure all orders are prepared and delivered on time and together
Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame
Check on guests during their meals to ensure satisfaction and address requests/concerns
Refill drinks and clear plates as needed during guest’s dining experience
Provide attentive and personalized service, anticipating guests' needs
Handle guest complaints or concerns professionally and bring issues to management
Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service
Present checks to guests and handle payment transactions accurately and quickly
Completes all set-up, opening/and or closing duties to the letter according to dining room side work charts.
Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
-
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
