Position Summary
The Care Services Manager is responsible for the day-to-day coordination of caregiver schedules and reliable delivery of personal care services for clients in the Las Cruces market. This role has a strong focus on Turquoise Care (New Mexico’s Medicaid managed care program), with primary emphasis on the Agency-Based Community Benefit (ABCB) and Self-Directed Community Benefit (SDCB) programs delivered through the four Turquoise Care MCOs. You will ensure consistent, high-quality service coverage, maximize authorized personal care hours, maintain full compliance with program requirements, and support excellent client and caregiver experiences in a fast-paced homecare environment. This is a hands-on operational role critical to the successful launch and ongoing performance of our new Las Cruces office.
Essential Functions & Responsibilities
- Coordinate caregiver schedules and coverage needs to ensure reliable, consistent service delivery and 100% utilization of authorized hours.
- Communicate effectively with clients, families, caregivers, and MCO case managers regarding schedules, service changes, and updates.
- Respond promptly to call-offs, coverage gaps, urgent scheduling issues, and changes in client needs.
- Support client intake, onboarding, and orientation processes.
- Collaborate with recruiting and training teams to help onboard new caregivers and provide orientation on agency policies, documentation, Electronic Visit Verification (EVV), and program-specific requirements.
- Maintain accurate schedules, service records, and documentation in compliance with Turquoise Care, ABCB/SDCB, and HCA guidelines.
- Monitor and support EVV systems, perform corrections, ensure timely documentation, and maintain audit readiness.
- Assist with gathering medical records and supporting annual Comprehensive Needs Assessments (CNA), reauthorizations, and renewals as needed.
- Support payroll/billing processes by resolving timesheet or authorization issues.
- Uphold strict confidentiality, professionalism, and HIPAA standards at all times.
- Represent Alpenglow Homecare’s values of compassion, reliability, choice, autonomy, and dignity in every interaction.
- Travel locally within the Las Cruces/southern New Mexico area as needed for client or caregiver support.
- Perform other duties as assigned.
Qualifications
Required:
- 1–3+ years of experience in home care scheduling, care coordination, or operations within New Mexico Medicaid homecare.
- Direct working knowledge of Turquoise Care, ABCB, and SDCB programs, including authorizations, EVV, and compliance requirements.
- Experience working with the four Turquoise Care MCOs (authorizations, care coordination, documentation).
- Strong organizational and multitasking skills with high attention to detail.
- Excellent communication and customer service skills.
- Proficiency with EVV/EMR systems, scheduling software, Microsoft Office/Google Workspace, and ability to learn program-specific portals.
- Valid driver’s license and reliable transportation.
Strongly Preferred:
- Experience with Mi Via Self-Directed Waiver or other HCBS waivers (DD Waiver, Supports Waiver, Medically Fragile).
- Bilingual (English/Spanish) – highly desirable for the Las Cruces community.
- Previous exposure to Plan of Care development and Comprehensive Needs Assessments (CNA).
Personal Attributes:
- Reliable, punctual, and customer-focused.
- Able to work independently and collaboratively in a fast-paced environment.
- Committed to HIPAA compliance and client confidentiality.
About Alpenglow Homecare LLC
Alpenglow Homecare is a fast-growing, family-owned homecare agency founded from personal experience with a child’s medical needs. We specialize in personalized, high-quality personal care services for Medicaid patients under Turquoise Care, empowering individuals with disabilities, chronic conditions, and long-term support needs to live independently at home. We proudly participate in the Agency-Based Community Benefit (ABCB) and Self-Directed Community Benefit (SDCB) programs, as well as Mi Via and other waiver programs. Our compassionate team supports family caregivers and participants with flexible, culturally sensitive care that prioritizes choice, autonomy, and dignity.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Application Question(s):
- Have you worked directly in the Homecare space within the last year?
- Do you have experience working in New Mexico's Medicaid program (Turquoise Care) within the last year?
Experience:
- Homecare: 1 year (Required)
Location:
- Las Cruces, NM 88011 (Preferred)
Work Location: In person
