Job Summary
We are seeking a dynamic and detail-oriented Bilingual (English/Spnaish) Medical Receptionist/Front Desk professional to join our healthcare team. In this vital role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while managing a variety of administrative and clinical support tasks. Your energetic approach will help streamline patient flow, facilitate accurate documentation, and uphold the highest standards of confidentiality and customer service. This position offers an exciting opportunity to contribute to efficient clinic operations and patient care excellence.
Duties
- Greet patients and visitors warmly, providing exceptional customer service and guiding them through check-in and check-out processes
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification using systems like Epic, Availity
- Schedule patient appointments accurately utilizing electronic health record (EHR) systems such as epic, ensuring optimal clinic flow
- Collect and process payments, perform medical billing and coding tasks including CPT coding, ICD-9/10 coding, and Medicare claims submissions
- Maintain comprehensive medical records by reviewing documentation for accuracy, updating electronic health records (EHR), and ensuring compliance with HIPAA regulations
- Manage multi-line phone systems with professional phone etiquette to handle appointment scheduling, patient inquiries, and internal communication
- Support clinical staff with administrative tasks such as filing, data entry, document review, and preparing care plans
Qualifications
- Proven experience as a Medical Receptionist or front desk role within a healthcare setting; clinic or dental office experience preferred
- some knowledge of medical terminology, health insurance procedures, and health information management systems like Epic.
- Excellent computer skills
- Exceptional communication skills with a focus on patient service and office management; bilingual abilities are highly valued
- Knowledge of HIPAA compliance protocols and clinical confidentiality policies to protect patient information
- Strong organizational skills with the ability to handle multiple priorities efficiently in a fast-paced environment
- Previous experience with insurance verification, medical scheduling, filing systems, and health insurance knowledge is preferred
Join our team to make a meaningful difference in patient care while advancing your career in a vibrant healthcare environment!
Pay: $18.00 - $20.00 per hour
Work Location: In person
