We are seeking an IT Support Team Member to join our team. The ideal candidate will possess a strong interest in supporting end users and must have previous experience supporting executives. You will provide technical support to a diverse group of internal customers, high-level managers, C-suite executives and frontline employees, . Your role will ensure smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and excellent customer service tailored to varying user needs.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end users at all organizational levels, including executives.
- Perform hardware imaging, deployments, and application updates.
- Support Windows 10/11, Office 365, and Exchange Online.
- Manage Active Directory objects, including users, groups, and computers.
- Provide tailored IT support to remote users, ensuring accessibility and productivity.
- Document processes and contribute to user education, particularly for non-technical users.
- Manage and resolve IT Tickets via Jira Service Mangement ticketing systems.
Requirements
- 4+ years of IT support experience, preferably in a corporate environment.
- Proficiency with Microsoft Office 365 and Active Directory.
- Familiarity with help desk tools and basic networking concepts.
- Strong problem-solving, organizational, and communication skills with an ability to work effectively across different user groups.
- A customer-focused and team-oriented approach, with experience supporting high-level managers and executives.
- Automobile required
- Availability to work in office 5-days per week.
- Some travel to other offices required
Preferred Skills
- Exposure to InTune, Azure, or manufacturing environments is a plus.
Travel 25% or more to Seaport, MA Office
Physical Requirements
- Ability to lift IT equipment as needed.
If you are passionate about IT support and eager to gain hands-on experience in solving hardware, software, and application issues while providing excellent customer service, we would love to hear from you!
Job Type: Full-time
Pay: $20.00 - $33.08 per hour
Benefits:
Work Location: In person
