BDC Agent — Hourly + Commission
We are a customer-focused dealership committed to delivering an exceptional customer experience while creating opportunities for employee growth and success.
Job Summary
We are seeking motivated Business Development Center (BDC) Agents to serve as the first point of contact for inbound leads while conducting high-volume outbound outreach. This hourly plus commission position is focused on qualifying prospects, scheduling appointments, and providing an outstanding customer experience while achieving measurable performance goals.
Key Responsibilities
- Make high-volume outbound calls and respond to inbound leads to qualify customers and schedule appointments.
- Build rapport with customers over the phone, present product options, and secure appointments.
- Accurately update and maintain customer information in the CRM after every interaction.
- Follow call scripts and coaching guidelines while accepting real-time manager support when needed.
- Meet or exceed individual and team performance metrics, including call volume, appointments set, show rates, and conversions.
- Participate in call reviews, coaching sessions, training, and performance evaluations.
- Maintain schedule adherence to ensure coverage during peak business hours, with flexibility for shift adjustments when needed.
- Represent the company professionally through appearance, communication, and customer interactions.
Qualifications
- Excellent verbal and written communication skills with a confident phone presence.
- Customer-focused, persuasive, and results-oriented mindset.
- Comfortable making a high volume of calls and working toward measurable performance goals.
- Basic computer proficiency and experience using CRM software, or the ability to learn quickly.
- Strong organizational and time-management skills.
- High school diploma or equivalent required.
- Previous BDC, call center, customer service, or sales experience preferred.
Compensation & Schedule
- Hourly pay plus performance-based commission.
- Competitive earning potential.
- Scheduled shifts designed to cover peak business hours.
- Evening and weekend availability may be required.
Benefits
- Ongoing training, coaching, and professional development.
- Opportunities for career advancement into Senior BDC or Sales positions.
- Supportive, team-oriented, performance-driven work environment.
How to Apply
Apply via indeed or please email resume to [email protected]
Job Type: Full-time
Benefits:
Ability to Commute:
- Indianapolis, IN 46220 (Required)
Work Location: In person
