Position Summary:
The Fire & Emergency Parts Specialist has a broad knowledge of commercial truck parts and accessories. He or she can accurately answer customer questions and satisfy any customer requirements in person, through email or on the phone. In addition, he or she would locate commercial truck parts within the current inventory or from other sources online or through vendors or internal dealerships and arrange them for pickup, delivery and or installation. He or she will also be responsible for monitoring parts inventory to ensure that what is needed is on hand. In addition, he or she will be responsible for communicating with customers regarding the status of their orders, and any other issues or questions they might ask.
Essential Duties and Responsibilities:
Monitors parts inventory and reports discrepancies to Parts ManagerUpdates customers on all currentpromotions and promotes all new productsMonitors retail zone andreplenishstocking levels of products on display and reports out of stockproducts in the retail zoneimmediatelyto the Parts ManagerMaintains professional appearance of the retail zoneGreetingwalk-in customers in a friendly manner andacknowledgetheir presence if they are on a phone callAssistcustomers withpickup ofheavy or oversized products when necessaryCollects payment for special order parts prior to orderingAdvises customers on warranty of productsExhausts all resources to fulfill customer demandRecords lost sales when customer demand cannot be filledAdvisingcustomers about any back orders or delays to their ordersContacts customers when their order has been receivedEnsurecustomer accounts are invoiced accuratelyAttends all department meetings and huddles on timeProvide excellent customer experienceLocate parts and accessories and arrange for pick-up, delivery and or installationMaintainaccuratesales documentationMaintain up-to-date knowledge of all vehicles,accessoriesand promotionsMaintain personal work area in a clean and organized mannerMonitor parts inventory andmaintainstorage area in good conditionManage, part ordering for warranty claims and road techs Have a basic understanding of mechanics and heavy-duty chassisExcellent record keeping and track of multiple ordersKnowledge of warranty parts replacement and vendor systems Knowledge of CDK and/or other ERP systemsTeam player with excellent customer service skills Basic math and comprehension skills Excellent data and record keeping skillsrequired Fire & emergency knowledge wanted but not necessarily neededAble tolift upto 50lbswith the ability to climb if neededFamiliar with finding comparable parts Perform other duties as assigned
Qualifications:
High school or GEDrequiredPreviouswork experience in related fields preferredWorking knowledge of the industryExcellent communication skills, customer service skills, and problem-solving skillsAbility tomaintaincomposure during high stress situationsStrong organizational skillsHighly professional and dependableStrong computer and internet skills
Physical Requirements:
1-3 hours daily
3-6 hours daily
7 + hours daily
Walking and standing
Sitting
Driving
Bending, twisting, reaching and squatting
Climbing
Lifting 10-50 lbs.
Lifting 50-75 + lbs.
Talking
Pushing and pulling
Company Conformance Statement: Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:
Be safe, avoid injury and promote, through positive actions, a safe work environment Perform quality work within deadlines with or without direct supervision Interact professionally with other employees,customersand suppliers Embrace our continuous improvement program and training, both onsite and offsite Show willingness to work withnew technology Work effectively as a team contributor on all assignments Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Demonstrate regular attendance and punctualityin accordance withCompany policies
Interact well and cooperatively with other employees
Additional Requirements:
Must wear company uniform
Work Environment:
Work is primarily done indoorsThe noise level is moderate
