Overview
Join our dynamic healthcare team as a Dental Assistant/Receptionist, where your energy and dedication will help create a welcoming environment for patients and support the seamless operation of our dental practice. This vital role combines clinical assistance with front desk responsibilities, ensuring patients receive exceptional care and service from the moment they walk through our doors. We are committed to fostering a positive, professional atmosphere that values your skills and growth.
Responsibilities
- Greet patients warmly, verify insurance information, and schedule appointments using dental practice management software such as Epic, Meditech, or EHR systems like eClinicalWorks or Athenahealth.
- Assist dentists during procedures by preparing instruments, taking X-rays, and ensuring patient comfort.
- Manage patient records accurately, review documentation for completeness, and ensure compliance with HIPAA and clinical confidentiality policies.
- Handle medical billing and collections efficiently, including coding procedures with CPT, ICD-9, ICD-10 codes, and processing payments via electronic health records (EHR) management systems.
- Maintain a clean and organized clinical environment while adhering to health and safety standards.
- Provide exceptional customer service at the front desk by answering phones with professional etiquette, managing appointment scheduling, and addressing patient inquiries promptly.
- Support administrative tasks such as data entry, typing reports with 10 key accuracy, and managing health information using Microsoft Office tools.
Experience
- Prior clinic experience in a dental or medical office setting is highly preferred.
- Strong knowledge of medical terminology, medical coding (CPT, ICD), and medical billing processes.
- Proficiency with EMR/EHR systems such as Epic, Meditech, eClinicalWorks, or Athenahealth is essential.
- Experience with health insurance processes including Medicare claims and understanding of health insurance policies.
- Bilingual abilities are a plus to serve diverse patient populations effectively.
- Demonstrated clerical skills including phone communication, medical scheduling, document review, and office management tasks.
- Familiarity with HIPAA regulations and clinical confidentiality policies to ensure patient privacy at all times.
Join us to make a difference in patients’ lives while advancing your career in a vibrant healthcare environment!
Pay: From $18.00 per hour
Work Location: In person
