About the Job
We are seeking a warm and welcoming Host to create a positive first impression for our guests and members at The Seagate. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional hospitality from the moment guests arrive.
The Host is responsible for greeting and seating guests, managing reservations and waitlists, and ensuring a smooth flow of service in the dining area. This position requires strong communication skills, a professional demeanor, and the ability to remain composed during busy shifts.
What You Do:
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Greet guests as they enter and manage the waiting list as necessary.
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Provide guests with menus and answer initial questions.
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Seat guests at tables or in waiting areas.
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Assign guests to preferred tables while maintaining table rotation for balanced server assignments.
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Engage with guests to ensure satisfaction with food and service.
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Respond to complaints and assist in resolving them.
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Answer phone calls, take reservations, and provide information.
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Be knowledgeable of the menu.
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Assist with other restaurant positions as needed.
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Deliver excellent customer service.
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Cultivate and enter guest data into guest management software.
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Perform any other duties as assigned.
What You Bring to the Table:
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Ability to deliver top-notch customer service in a fast-paced environment.
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Positive attitude and ability to work well under pressure with all restaurant staff.
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Perform high-quality work unsupervised.
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Willingness to follow instructions and seek clarification when needed.
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Accurate handling of money and operation of a point-of-sale system.
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Able to work effectively in a busy restaurant environment.
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Restaurant experience is a plus.
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Able to stand and walk for extended periods, up to 8 hours.
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Able to lift and carry up to 25 pounds.
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Ability to safely maneuver trays of food and other items as needed.
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Comfortable with repetitive motions, including standing, walking, and reaching.
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Must be able to work in varying temperatures, including hot and cold environments.
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Ability to perform tasks that involve bending, twisting, and stooping.
