About the Role:
The Company Support Manager plays a critical role in driving operational excellence across a multi-unit region of company-owned tax offices. This role combines strategic leadership, cross-functional collaboration, and hands-on execution to support field operations, optimize real estate and field technology infrastructure, and deliver a consistent, high-quality client and associate experience. The ideal candidate thrives in a fast-paced environment, builds strong partnerships, and leads initiatives that align with broader business goals.
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Provide strategic leadership and coaching to District Operations Coordinators (DOCs), including bi-weekly team calls, individual development plans (IDPs), and performance expectations
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Plan and execute labor and budget strategies in alignment with regional goals
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Design, implement, and continuously improve onboarding and training programs for new DOCs
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Conduct regular field visits with DOCs, DGMs, RDs, and MVPs to assess operations and support local execution
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Maintain strong communication with Regional Directors through weekly 1:1s and regional calls to align on business needs and provide operational support
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Serve as a key escalation point for field and support teams, resolving issues related to operations, facilities, and field technology
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Oversee hiring and facilities processes, including contingent workforce (CW) approvals for HVAC, signage, lease concerns, and other infrastructure needs
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Lead real estate optimization efforts, including square footage reductions, office consolidations, lease renewals, and acquisition/buy-back strategies
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Coordinate office upgrade, refresh, relocation, and renovation projects in partnership with DGMs, DOCs, and LFSTs
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Manage and execute company-wide initiatives such as Military outreach, Office Realignment, and Office Readiness
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Collaborate cross-functionally with internal partners (e.g., PRC, Sourcing, Workforce Planning) to support process and program planning
Required Qualifications:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
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Ability to work independently or on a team
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Demonstrated organizational, prioritization, and detail-oriented abilities to meet established work output timelines
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Experience using Microsoft Office tools
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8 years minimum related work experience
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Multi-task management skills, ability to lead change and influence others
Preferred Qualifications:
- IT infrastructure, creation/provision of technical training, knowledge of architecture and operation of HRB Tax Operations application suite
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Knowledge of H&R Block US Retail organization, systems, and processes
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Project Management and financial skills
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Real estate/facilities management experience
Why work for us:
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $80,800.00 - $129,300.00/Yr.
