Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Surgical Business Services
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 8:00 am – 5:00 pm, Monday – Friday, some variability to accommodate appointments
Your role with us
The Provider Liaison plays a critical role in building, strengthening, and sustaining relationships that support access to high-quality healthcare across our communities. This is a highly visible, people-centered position for someone who thrives on connection, conversation, and collaboration.
In this newly created role, you will serve as a trusted bridge between healthcare providers, community partners, and internal teams—representing Salem Health with warmth, credibility, and enthusiasm. You will be out in the field regularly, meeting new people, nurturing existing relationships, and helping others understand the value, scope, and impact of our services. Each day brings new conversations, new priorities, and new opportunities to influence outcomes through relationships.
Success in this position comes from genuine curiosity about people, the ability to read and respond to different perspectives, and comfort working in a fast-paced, flexible environment. Ideal candidates will be energized by meaningful interaction, persuasive communication, and helping others feel supported and informed.
If you enjoy being out in the community, thrive on human connection, and are motivated by seeing relationships turn into meaningful results, this role offers a dynamic and rewarding opportunity to make a tangible impact on patient access and organizational growth.
What you'll do
Outreach & Relationship Management:
- Represent Salem Health through regular, in-person visits to referral partners including but not limited to primary care offices, urgent care centers, Federally Qualified Health Centers (FQHC’s), and specialty clinics.
- Effectively communicate the unique value of Salem Health’s services and deliver targeted marketing materials.
- Identify, establish, and nurture strong referral relationships within our market area.
- Serve as a liaison between the community and Salem Health, ensuring clear communication, satisfaction, and timely resolution of identified issues.
- Represent Salem Health at community events, health fairs, and local networking opportunities to enhance brand visibility, strengthen market presence, and grow relationships.
Outreach Visibility & Reporting:
- Set and maintain weekly, monthly, and quarterly outreach goals to support business development objectives.
- Regularly report out on performance against targets and related insights.
- Maintain detailed tracking of activities including but not limited to referral activity, provider feedback, and outreach visits within designated reporting systems.
- Partner with service line and departmental leaders to support growth initiatives by gathering insights, identifying opportunities, and strengthening community provider relationships.
- Analyze surgical volume trends and market share; monitor referral patterns and community provider feedback to help leaders understand trends in patient volume and potential shifts in market demand.
Education & Support:
- Provide and facilitate education to clinical and administrative teams on topics like scheduling procedures, service offerings, referral workflows, and patient care quality.
- Collaborate with internal marketing and operations teams to ensure aligned messaging, efficient referral pathways, and continuous process improvement.
What we're looking for
- A naturally outgoing, engaging communicator who builds rapport quickly and puts others at ease.
- Strong interpersonal, verbal, and written communication skills with a professional, confident presence.
- Demonstrated ability to influence, persuade, and gain buy-in through relationship-based communication.
- Self-starter who is comfortable managing multiple priorities in a fast-paced, ever-changing environment.
- Strong organizational and time management skills, with the flexibility to adapt from day to day.
- Comfort working with minimal structure, using judgment and creativity to achieve results.
- Experience using customer relationship management (CRM) systems or similar tools for relationship and activity tracking.
- Willingness and ability to travel throughout the regional service area for outreach activities.
Required qualifications
- Bachelor's degree.
- Three years of experience in business healthcare-related fields.
- One year of experience in medical sales, provider outreach, or healthcare business development.
- Driver’s License: Candidates must possess a valid driver’s license for a minimum of two years and be at least 18 years of age at the time of hire. The license must be issued by the state in which the employee resides. Candidates must meet Salem Health’s Fleet Safety Requirements and maintain eligibility to operate vehicles as part of their role to remain in good standing.
Additional information
- Master's degree preferred.
- Bilingual language skills preferred.
- Familiarity with local healthcare networks and referral pathways preferred.
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
