As a community based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, health education and promote initiatives and outreach for the elderly. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.
From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed, acute care facility. We provide healthcare treatment that’s patient-centered and focused on quality of care, ranging from everyday care to treatment for your most critical needs.
Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or PRN role, you’ll be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.
Benefits may include:
- Comprehensive health coverage including medical, dental, and vision
- Employer-paid Life and AD&D Insurance
- Flexible Spending Account (FSA) options
- 403(b) retirement plan with employer match
- Paid Time Off (PTO) that increases with years of service
- Education reimbursement, subject to eligibility
- Employee wellness programs
- Additional voluntary benefits
Essential Duties and Responsibilities:
- Learns the operation and maintenance of assigned software applications and interfaces.
- Learns, employs and adheres to HPH policies, regulatory requirements and industry practices standard as defined by ITIL, ISO and governmental agencies such as IDPH, IDHS and CMS.
- Works with multi-disciplinary teams to ensure regulatory compliance, quality metrics and patient safety goals are supported by Healthcare Information Systems.
- Serves as a primary technical contact for operation, design and support of assigned clinical systems including Athena and Meditech.
- Works with IT staff, user department representatives, superusers, and vendors to optimize the business benefit, reliability and accuracy of clinical software applications.
- Reviews, adheres to, and recommends improvements to HPH IT department policies.
- Produces and maintains system-related documentation including: how-to instructions and procedures for IT staff, and run books for IT disaster recovery / business continuity.
- Helps various departments align their policy, operational procedures and workflows with system functionality. Assists department leaders develop their downtime procedures.
- Timely communicates and documents progress, challenges and resolutions to peers, management, user management, and vendors using designated tracking systems for all activities including: projects, changes, incidents, requests, and training, especially on urgent or protracted activities.
- Trains new physicians (including doctors, PA, APNs). Provides a checklist for each student to measure progress. Affirms learning method with user management annually. Develops and maintains learning materials.
- Trains use of the EHR (Meditech) to new nurses in group sessions as part of new nurse orientation.
- For changes, customization, and upgrades, trains superusers and/or supervisors in new/revised functions/routines. Obtains and/or develops learning materials and provides materials to user management for distribution to users.
- Utilizes the HPH Learning Management System to define curriculum, publish courses, offer learning sessions, track student competency and completion whenever possible.
- Possesses a working knowledge of common office software, e.g., Microsoft Word, Excel, Zoom, or equivalent.
- Satisfactorily works assigned on-call (off-hours) call rotation schedule, and answers business hours help desk calls.
- Provides excellent customer service to patients, visitors, families, customers, users, colleagues, management and vendors.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
