Mimi’s Bridal at Town & Country: Receiving & Front Desk Operations
At Mimi’s Bridal, we believe finding the dress is more than a shopping trip — it’s a once-in-a-lifetime moment. We are looking for a highly organized, detail-oriented, and customer-focused individual to join our team in a Receiving & Front Desk Operations role.
This position is ideal for someone who thrives in a fast-paced environment, enjoys both behind-the-scenes organization and customer interaction, and takes pride in keeping operations running smoothly. This role is a blend of front desk hospitality, inventory coordination, operational support, and customer service.
As one of the first impressions of Mimi’s Bridal at Town & Country, you will help create an elevated, welcoming, and celebratory experience while also ensuring accuracy and organization behind the scenes.
Primary Responsibilities Include But Are Not Limited To:
Receiving & Inventory Operations
- Receive, quality check, steam, tag, and organize incoming inventory and customer orders.
- Inspect gowns and accessories for accuracy, quality, sizing, and custom details.
- Maintain an organized, clean, and efficient receiving area.
- Coordinate inventory organization, pricing updates, and tagging accuracy.
- Lead trunk shows, loaner gowns, shipping, and receiving processes.
- Help maintain supplies and operational organization throughout the store.
- Communicate weekly new arrivals to the team through organized email updates to ensure stylists remain informed and confident in current inventory.
Operations & Administrative Support
- Learn and utilize company systems for inventory, orders, appointments, and customer communication.
- Assist with payment plan processing and operational tasks.
- Support organization of binders, forms, size charts, and materials used by stylists and management.
- Help maintain store cleanliness, presentation, and brand standards.
Front Desk & Customer Experience
- Serve as the first impression of Mimi’s Bridal at Town & Country, greeting customers and coordinating appointment flow.
- Answer phones, texts, voicemails, and emails in a timely and professional manner.
- Maintain accurate customer records and notes in our systems.
- Support appointment flow to ensure stylists and guests have a seamless experience.
- Assist with hospitality including beverages, upgraded appointments, and celebratory “yes” moments.
- Support stylists throughout appointments by resetting suites, returning gowns to the floor, lifting and organizing dresses, replenishing supplies, and helping maintain seamless appointment flow during busy weekends.
Appointment Support
This role will be trained to support select appointment types and customer interactions throughout the store. While this is not a bridal stylist position, team members in this role play an important part in creating a seamless and celebratory customer experience.
Responsibilities may include:
- Assisting with Meet the Gown appointments, helping brides try on and take home their gown after arrival.
- Supporting menswear pickup appointments, ensuring proper fit and pickup of rental attire.
- Assisting with accessory appointments, helping customers shop veils, jewelry, and finishing touches.
- Supporting Little White Dress appointments for short bridal mini’s typically for rehearsal dinners, receptions, showers, and related events.
- Maintaining professionalism, confidence, and exceptional hospitality throughout every interaction.
What We’re Looking For
- Strong attention to detail and organizational skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Excellent communication and customer service skills.
- A positive, team-oriented attitude with a willingness to jump in where needed.
- Comfortable working both independently and collaboratively.
- Professionalism, reliability, and strong follow-through.
- Ability to stand for long periods, lift gowns and boxes, and stay active throughout the day.
About Us
Mimi’s is a fast-growing, family-owned, woman-led formalwear company specializing in bridal and prom across multiple locations throughout the Midwest and Rocky Mountain region. We are passionate about helping brides and customers celebrate life’s most meaningful moments while delivering an unforgettable experience rooted in exceptional service, confidence, and connection.
Our St. Louis boutique, Mimi’s Bridal at Town & Country, offers a luxury, appointment-only bridal experience featuring an exclusive collection of designers you won’t find anywhere else in the city. Serving brides across St. Louis and the Midwest region, we are known for our elevated hospitality, highly personalized approach, and intimate boutique experience designed to make every bride feel celebrated.
We are looking for team members who care deeply about people, love creating memorable experiences, and thrive in a boutique environment that blends elevated hospitality, attention to detail, and teamwork.
Availability & Schedule
This is a full-time position. Weekends are mandatory, as Saturdays are our busiest sales days and Sundays are required on a rotating basis for appointments and events.
Hours of Operation
Tuesday & Thursday: 11:00 AM – 7:00 PM
Wednesday & Friday: 10:00 AM – 5:00 PM
Saturday: 8:45 AM – 5:30 PM
Sunday: 12:00 PM – 5:00 PM (rotating schedule and special events)
If you love organization, customer interaction, fast-paced environments, and being part of meaningful moments, we would love to meet you.
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- This role requires strong reliability and consistent weekend availability, as Saturdays are our busiest appointment days. Saturdays are highly active and include supporting stylists throughout appointments by resetting suites, returning gowns to the floor, lifting and organizing dresses, replenishing supplies, and helping maintain seamless appointment flow. Sundays are a rotating schedule averaging 1 Sunday per month and special events. Are you fully able to commit to these scheduling expectations?
Yes / No
Please explain any limitations.
- Receiving and inventory management is the primary focus of this role. Responsibilities include receiving shipments, quality checking gowns, verifying sizes and details, organizing inventory, steaming, tagging, tracking arrivals, and maintaining an organized receiving space. How do you stay organized and ensure accuracy when managing detailed or repetitive tasks?
- This role requires strong attention to detail, as even small mistakes in receiving, inventory, customer orders, or documentation can impact the customer experience. Tell us about a time accuracy was especially important in your work. How did you ensure things were completed correctly?
- This role balances receiving responsibilities, front desk support, customer communication, appointment flow, and operational tasks. Tell us about a time you successfully managed multiple priorities at once. How did you stay organized?
- Receiving is a highly independent role that requires strong ownership and initiative. If you noticed inventory piling up, a busy front desk, stylists needing support, and multiple competing priorities, how would you approach the situation?
- At Mimi’s Bridal, we strive to create an uplifting, welcoming, and memorable experience for every customer. What does exceptional customer service mean to you?
- This role requires stepping in wherever needed — supporting stylists, resetting suites, returning gowns to the floor, helping maintain organization, and assisting teammates throughout busy weekends. What does being a strong team player mean to you?
- What specifically draws you to Mimi’s Bridal, and how do you see yourself contributing to our team culture?
- Why should we choose you over other applicants for this role?
- This role requires standing for long periods, lifting gowns and boxes, steaming inventory, moving quickly throughout the store, and remaining active during busy appointment days. Are you comfortable with the physical expectations of this position?
Yes / No
Please explain your answer.
Work Location: In person
