LOCATION: Harrisburg, PA
POSITION TYPE: ASAP – 06/30/2026
POSITION TERMS: Hybrid position that requires at least 1 day per week on-site reporting to Harrisburg area office
Must reside within 1 hours of Harrisburg area
Hybrid schedule – at least one day per week in office
The incumbent will be a subject matter expert on monitoring tools and processes and is responsible for collaborating with technical specialists, agency teams, and vendors to implement actionable monitoring and reporting. The position’s responsibilities also include coordinating efforts to transform person-centric processes into structured, repeatable, and highly documented automated workflows.
- Drive process and tooling improvements – Identify gaps and implement automation-first practices to reduce manual effort and improve service quality.
- Maintain endpoint monitoring connectivity – Ensure reliable telemetry ingestion via agents, SNMP, WMI, and APIs; manage certificates and credentials across hybrid networks.
- Own documentation and knowledge management – Create and maintain runbooks, SOPs,service maps, and workflows in an organized, version-controlled repository;ensure accessibility and periodic review.
SKILLS:
Skill
Required / Desired
Amount
Experience in IT infrastructure monitoring, automation, and observability in hybrid environments
Required
5
Strong proficiency in PowerShell and at least one other scripting language (Python, SQL, Bash)
Required
—
Hands-on experience with Azure Monitor, Log Analytics, Ansible, SQL and KQL
Required
—
Experience implementing automation using Azure Automation and CI/CD pipelines
Required
—
Expertise in monitoring platforms such as SCOM, SquaredUp, or equivalent (e.g. Dynatrace, Datadog, Splunk)
Required
—
Knowledge of API integration and secure authentication
Required
—
Experience with ServiceNow or similar ITSM platforms
Required
—
