The Assistant Store Manager is responsible for managing the sales organization in the store, supporting the Store Manager in the achievement of driving planned sales, margin, and cost recovery goals. In the absence of the Store Manager, the Assistant Store Manager will assume the Store Manager’s duties.
Responsibilities & Duties:
Driving Sales & Store Performance:
- Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage
- Maximizes Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities
- Supervises the sales team, including training, coaching, and providing performance evaluations when necessary
- Manages the overall customer experience, including online customer reviews; Greets and assists customers
- Meets and maintains their personal sales target
- Assists with loading customer vehicles and staging items for delivery; fulfills orders systemically
- Acts as the Manager on Duty
Managerial:
- Acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices
- Assists in training new employees for the sales floor or other departments
- Manages in-store Human Resources processes in staffing, and training; assists in action plans to improve overall individual and store performance
Administrative:
- Manages opening and closing procedures; including taking cash deposits to bank
- Ensures store presentation standards are maintained at company expected level
- Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards
- Ensures that the store operates in full compliance with applicable laws, regulations,
and company ethic policies
- Completes paperwork related to entering trucks and confirming pickup/delivery dates
- Ensure data integrity of physical and systemic receiving process and reverse flow process Maintains inventory accuracy at all times and with inventory scans; manages online order fulfillment process
- Performs other duties as assigned
- Unloading incoming furniture shipments
- Furniture assembly and staging
- U-haul contract processing, reservations, dispatch
- Mini-barn sales contracts and processing
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
