Description:
Ultimate Ninjas Academy Deerfield is dedicated to creating a safe, inspiring, and growth-focused environment where children and families can build confidence through play, fitness, and community. We are seeking a motivated Assistant General Manager to help lead daily operations, support our team, and ensure every guest has an exceptional experience.
In this role, you will:
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Supervise, coach, and support staff to maintain high standards of service and safety.
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Welcome and check in guests with professionalism and warmth.
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Guide families through registrations and waivers, ensuring accuracy and efficiency.
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Respond promptly to phone, email, and in-person inquiries.
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Process payments accurately and maintain financial integrity.
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Navigate and maintain computer systems for scheduling, reporting, and customer records.
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Assist with birthday parties, special events, and community programs to deliver memorable experiences.
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Support management with day-to-day operational tasks to keep the academy running smoothly.
Requirements:
- Experience in customer service, hospitality, or recreation management.
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Strong organizational skills with attention to detail and accuracy.
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Excellent communication and interpersonal abilities.
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Ability to multitask in a fast-paced environment while maintaining composure and professionalism.
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Experience with iClassPro or similar class/party management software is a plus.
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Flexibility to work evenings and weekends as needed.
