Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative that can also attend customers in the showroom to join our team. In this role, you will be responsible for providing exceptional support to our customers, ensuring their inquiries and issues are resolved efficiently. The ideal candidate will possess strong organizational skills and a solid understanding of various office practices, including data entry and the use of ERP systems. The ability to attend customers in the showroom and understand their needs is a plus
Responsibilities
- Respond to customer inquiries via phone and email in a professional manner.
- Maintain accurate records of customer interactions and transactions in databases.
- Process orders and manage order entry efficiently using ERP systems.
- Perform data collection and entry tasks with a focus on accuracy.
- Set up Delivery and Freight for customer orders.
- Provide support in resolving customer complaints and issues promptly.
- Collaborate with other departments to ensure customer satisfaction is achieved.
- Greet and attend customers utilizing the showroom
Qualifications
- Proven experience in a customer service role or similar administrative position is preferred.
- Ability to work with customers on the phone or in person to understand their needs
- Proficient computer skills, including familiarity with databases and ERP systems.
- Strong typing skills with attention to detail for accurate data entry and transcription tasks.
- Basic math skills for processing transactions and managing orders effectively.
- Excellent organizational skills to manage multiple tasks simultaneously.
- Previous office experience is highly desirable, along with clerical experience.
- Ability to work independently as well as part of a team to meet customer needs.
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
Work Location: In person
