Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at Shenandoah Community Health to learn more.
Job Summary:
Perform a variety of interpretation, translation and SVMS services to assist non-English-speaking patients receiving care within Shenandoah Valley Medical System.
Role & Responsibilities:
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Participate as a neutral party in the role as a conduit of information that must flow between SVMS staff and the patient.
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Ensure that information pertaining to the patient’s services, hospitalization, (advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
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The patient’s questions/concerns regarding this information is appropriately addressed.
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Provide interpreter services, and convey the exact message as opposed to summarizing information in a way that is subjective.
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Promote customer satisfaction related to SVMS services; notify Supervisor of any issues that may be problematic for patients or SVMS staff.
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Participate in continuing education programs and competency training to enhance professional role of International Medical escort.
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Ensure that all policies and procedures related to process, service, and employee work rules are followed.
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Maintain all confidential matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
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Perform other related duties incidental to the work described herein.
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Answer phone calls from Spanish line. Relay messages to providers, nurses, referrals, medical records.
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Schedule, confirm, cancel, or reschedule appointments as requested per patients and SCH staff.
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Updating the EHR (Electronic Health Record)
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Assist patients as needed in the proper completion of registration, and financial forms; answer any questions to ensure patient understands in a clear and effective manner.
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Assisting patients with Primary Care, Women’s Health, Pediatrics, Behavioral Health, Pharmacy, Lactation Consultant, Diabetic Educators and with questions/concerns/clarification/refill requests regarding all these departments.
Qualifications & Education Requirements:
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Flexible schedule with evening coverage required
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High-School Diploma or equivalent, post-secondary education preferred.
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Medical Interpreter Certification or Bridging the Gap highly recommended or actively working toward this.
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Successful completion of conversation/translation competency testing in secondary language, knowledge of Medical Terminology, and language proficiency test.
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Possess good listening and communication skills.
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Office skills including word processing, data entry, and record keeping principles.
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Possess the ability to work in a courteous and professional demeanor with patients, co-workers, and community contacts.
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Demonstrate a friendly, patient, and compassionate demeanor when dealing with people, even in difficult situations.
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Ability to exhibit a personal commitment to the mission of SCH and to provide a high-quality experience to all.
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Deliver high levels of our core values (respect, empathy, specificity, and genuineness).
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Demonstrate a compassionate and caring attitude to patients, clients, staff, and visitors.
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Ability to work with diverse populations from various economic backgrounds and age groups.
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Ability to work in a fast-paced Health Care environment with a variety of customer service needs.
