General Duties and Responsibilities:
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Effectively use software including Microsoft applications, Symitar, Synergy, CenterPoint, Salesforce, and other lending/servicing systems.
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Process loan payments accurately and in a timely manner.
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Perform account maintenance, including lien releases, loan modifications, due date and rate changes, escrow analysis and disbursements, and preparation of payoff statements.
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Track collateral to ensure properties and assets maintain proper insurance coverage and lien perfection.
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Handle credit disputes in accordance with regulatory and internal requirements.
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Ensures compliance with all current and pending applicable rules, laws and regulations.
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Provide exceptional service by responding to inquiries from internal staff, members, and third-party partners.
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Assist loan officers, managers, and supervisors with titling, servicing needs, and assigned projects.
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Assist with internal and external audits by providing requested documentation and responding to inquiries.
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Participate in cross-training to support multiple servicing functions and ensure adequate coverage.
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Maintain required reporting, balancing, and quality control reviews, including GL and month-end reconciliations.
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Additional duties as assigned.
Knowledge and Skills:
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Working knowledge of real estate and consumer loan servicing processes, including collateral perfection, loan documentation, closing/funding, CPI add-ons/refunds, GAP refunds, debt protection claims, and total loss/LOG processing.
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Ability to identify process improvements and provide clear, actionable recommendations.
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Strong ability to follow established procedures to ensure accuracy, consistency, and compliance.
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Sound decision-making skills with the judgment to escalate issues to higher-level management when appropriate.
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Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy.
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Strong customer service skills with the ability to support members, internal teams, and third-party partners professionally and effectively.
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Ability to motivate, influence, and build cooperation with others using diplomacy and trust.
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Strong understanding of regulatory requirements and the ability to adhere to all applicable rules, laws, and internal policies.
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Ability to maintain required reporting, balancing, and quality control reviews.
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Above-average computer proficiency, including the use of Microsoft applications, Symitar, Synergy, CenterPoint, Salesforce, and other lending/servicing systems.
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Ability to support leadership by carrying out assigned duties, projects, and departmental initiatives.
Education and Experience:
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Associate degree or equivalent experience preferred.
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1+ year in financial services, banking, or lending experience.
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Demonstrated proficiency with Microsoft applications and lending/servicing systems such as Symitar, Synergy, CenterPoint, or Salesforce is preferred.
Physical Requirements: (with or without accommodation):
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Long periods of sitting will occur regularly.
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Occasional lifting and/or moving 15lbs or less.
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Use of computers and telephone required.
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Occasional bending, stooping, or crouching may be required.
This job description is not a complete statement of all duties and responsibilities comprising this position.
