Are you an organized, detail-oriented professional who wants to work with a great team where you will genuinely be appreciated? At Air Solutions, we are a fast-growing company driven by integrity and quality workmanship. We don't just hire people to fill seats—we invest in our team members as serious professionals and key players in our success.
Because of our rapid growth and strong market presence, we offer unmatched future staying power and long-term career stability. If you are looking for a long-term opportunity to advance with an industry leader where you can create your own opportunities, we want to hear from you!
We know that our dispatchers are the heartbeat of our company, balancing the needs of our clients and our field technicians. We make sure you are taken care of:
True Work/Life Relationship: We value a healthy balance. Our office culture supports your life outside of work, ensuring predictable scheduling and a stress-free transition at the end of your shift.
Continuous Professional Development: We love to promote from within! We actively encourage and fund ongoing training, software mastery, and professional skills improvement to help you achieve your career goals.
We provide an exceptional environment and premium rewards to ensure our team thrives:
Competitive Compensation: Great hourly pay with clear paths to raises as you master the role.
Retirement Security: 401(k) retirement plan with a fully vested company match.
Comprehensive Health Benefits: Top-tier Medical, Dental, and Vision insurance.
Tax-Advantaged Accounts: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Peace of Mind: A wide variety of ancillary and supplemental benefits.
Time to Recharge: Generous Paid Time Off (PTO) and holiday pay.
Perks: Ongoing professional development and generous employee discounts on company services.
The Dispatch Coordinator is the vital link between our customers and our field team. You will be responsible for taking incoming calls, assessing client needs, and strategically scheduling and dispatching services according to urgency. You will lead our logistical efforts to ensure an extraordinary, seamless customer experience.
Schedule and dispatch technicians or equipment to appropriate locations based on predetermined schedules, customer requests, or emergency needs.
Operate and manage a multi-line telephone system, quickly prioritizing and organizing calls by urgency.
Relay clear, accurate information between customers, field technicians, and management.
Manage and update digital work requests, completed jobs, customer files, and service charges.
Proactively update customers throughout the day regarding their technician’s estimated arrival progress.
Maintain clean, accurate, and up-to-date digital call logs and internal documentation.
Mindset: A proactive, highly organized, detail-oriented self-starter who excels at multitasking with minimal supervision.
Communication: Exceptional verbal and written communication skills; ability to convey detailed info clearly and maintain professional confidentiality.
Time Management: Strong ability to manage time effectively and efficiently in a fast-paced environment.
Reliability: Regular, reliable, and punctual attendance is an absolute must.
High School Diploma or equivalent.
Experience: Minimum of 2 years of professional dispatching experience.
Software: Proven experience using at least one of the following applications: ServiceTitan, QuickBooks Desktop, or Google Suite.
License: Possess a valid driver’s license.
Eligibility: Legally eligible to work in the U.S. without sponsorship.
Ability to operate a computer, multi-line phone, and standard office equipment effectively.
Ability to work productively at a stationary workstation using a personal computer for extended periods.
Ability to read, write, speak, hear, see, think, communicate, and concentrate daily.
Ready to bring your organization skills to a team that respects and rewards your talent? APPLY NOW to join Air Solutions!
Air Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
