At Chick-fil-A, the Team Leader role is more than a job; it’s a leadership opportunity. Team Leaders play a key role in creating a positive work environment, guiding Team Members, and ensuring that every Guest receives the signature Chick-fil-A service and food quality we are known for. By leading shifts with excellence and modeling our values, Team Leaders gain hands-on leadership experience that serves as a stepping-stone to future growth in business and the community.
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Engaging Work Environment – Lead and inspire a team where you can make a lasting, positive impact
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Work-Life Balance – Flexible scheduling and closed on Sundays
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Experienced Leadership Support – Learn first-hand from an Operator and Director team with over 50 years of combined Chick-fil-A experience
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Career Growth – We are committed to developing our Team Leaders into future Directors and beyond, and we prioritize promoting from within
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Scholarship Opportunities – Access to Chick-fil-A’s Remarkable Futures Scholarship program, which has awarded more than $215 million to Team Members since 1973
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Discounted Meals – Enjoy discounted meals while on-shift
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Competitive Pay – Rewarding compensation for leadership responsibilities
The role of the Front of House Team Leader is to lead the front counter, dining room, and drive-thru teams with excellence. FOH Team Leaders create a positive environment, ensure smooth shift operations, and coach Team Members to deliver attentive, friendly, and guest-focused service.
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Lead FOH shifts to meet or exceed speed of service, order accuracy, and guest satisfaction goals
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Model and protect Chick-fil-A’s culture by demonstrating our Purpose, Vision, and Core Values in every interaction
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Ensure the daily use of operational systems within the FOH
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Hold Team Members accountable to performance and service standards
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Assign roles and breaks strategically to maintain full coverage
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Anticipate and resolve bottlenecks before they impact Guests
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Maintain clear communication with BOH leadership for optimized throughput
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Proactively address Guest concerns with professionalism and urgency
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Oversee cash management processes
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Ensure opening and closing procedures are completed with excellence
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Monitor dining room cleanliness, atmosphere, and hospitality throughout the shift
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Proven ability to manage shift operations independently
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Strong situational awareness and decision-making in high-pressure moments
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Skill in balancing Guest needs with operational priorities
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Confidence in giving direction and making real-time adjustments
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Reliability in executing shift checklists and procedures
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Knowledge of labor and food cost management
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Strong communication and interpersonal skills
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Team-oriented, adaptable, dependable, and consistent in work ethic
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Able to work a flexible schedule, including peak meal periods
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Ability to lift up to 50 lbs and stand for long periods
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $17.00 - $19.00 / hour
Benefits:
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Flexible schedule
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Health insurance
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Dental insurance
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Vision insurance
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Employee discount
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Paid training
Job Type: fulltime, parttime
Education: No education required
Work location: On-site
