Vendor Operations Associate
Location: 1 DNA Way, South San Francisco, CA 94080
Contract Duration: 3 Months (Potential for Extension or Full-Time Conversion)
Pay Rate: $27.36–$43.44/hour (W2)
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance
Working Model: Hybrid — Tuesday is the anchor day, with two additional days onsite each week. The remaining two days are remote.
Working Days: Monday–Friday
Working Hours: Standard 8-hour shift
Interview Process: Two Rounds
- Panel Interview – 45 minutes
- Hiring Manager Interview with Rick B. – 45 minutes
The Vendor Operations Associate will support vendor management, contracting, purchasing, and invoice operations within client's Commercial Portfolio Organization (CPO). This role serves as a key liaison between Marketing Operations, Finance, Procurement, Commercial and Corporate Services (CCS), vendors, suppliers, healthcare professionals (HCPs), and agency partners.
The position is responsible for managing vendor contracts, Purchase Orders (POs), invoice support, agency onboarding, and MyBuy-related processes while ensuring compliance, accuracy, and timely execution.
About the Team
The Commercial Portfolio Organization supports marketing, public relations, and operational activities that help promote Genentech’s life-saving and life-enhancing products. The organization works with a wide range of vendors and advertising agencies, making efficient contract creation, approval, execution, and lifecycle management essential to compliant business operations.
Genentech primarily manages two types of vendor contracts:
- Full-Service Contracts: Used for vendors that are not yet preferred Genentech partners and require completion of the vendor certification and vetting process.
- Self-Service Contracts: Used for preferred, lower-risk vendors and processed through established Genentech Commercial and Corporate Services (CCS) templates.
Key Responsibilities
Contract Management & Stakeholder Engagement
- Manage self-service contracts from initiation through execution, including template verification, MSA compliance, approvals, and final execution.
- Process prioritized full-service contracts and HCP contracting requests.
- Work directly with vendors, suppliers, HCPs, and Marketers throughout the contract lifecycle.
- Support onboarding of agency partners and assist with access to internal systems and tools.
- Partner with CCS to improve contract templates, workflows, and contracting processes.
- Ensure contracts are processed accurately, efficiently, and in accordance with company policies.
Purchasing & Invoice Operations
- Create, manage, and track Purchase Orders (POs) through MyBuy.
- Ensure POs are reviewed, structured, and issued in a timely manner.
- Support accurate and compliant processing of multiline invoices.
- Provide operational support to Marketers and agency partners regarding contract, PO, and invoice-related questions.
- Maintain complete and accurate records of procurement and invoicing activities.
Cross-Functional & Systems Support
- Partner with Finance and Procurement to optimize PO structures and improve reporting accuracy, including FACT coding for AOR and media agency contracts.
- Serve as a MyBuy subject-matter resource and primary point of contact for contracting and purchasing support.
- Troubleshoot workflow delays and coordinate with IT by submitting tickets for system-related issues.
- Provide training and guidance to project owners on contracting and MyBuy processes.
- Support continuous improvement initiatives across vendor operations, contracting, purchasing, and onboarding workflows.
Key Impact Areas
Operational Efficiency: Streamline contract execution, PO creation, invoice processing, and vendor onboarding to enable marketing teams to focus on strategic priorities.
Technical & Partner Support: Serve as a MyBuy super-user and key resource for contracting, purchasing, agency onboarding, system access, and workflow resolution.
Compliance & Financial Accuracy: Ensure appropriate templates, risk controls, PO structures, and FACT coding are used to support compliant and accurate financial operations.
Required Skills & Capabilities
- Strong ability to work independently, prioritize competing requests, and make sound operational decisions.
- Experience identifying and implementing process improvements.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with internal cross-functional teams and external vendors, suppliers, HCPs, and agency partners.
- Strong problem-solving skills with the ability to resolve contracting and purchasing issues while managing risk.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Flexibility to collaborate occasionally with global teams outside standard Pacific Time business hours.
Qualifications
- Bachelor’s degree required.
- Experience in contract management, vendor operations, procurement, or Purchase Order management preferred.
- Experience with healthcare/pharmaceutical compliance is a plus.
- Experience with procurement, ERP, or contracting systems preferred.
- MyBuy experience experience is highly preferred.
- Proficiency with Mac OS, Microsoft Office (Word and Excel), and Google Workspace.
- Basic understanding of accounting and billing principles.
- Ability to travel occasionally by air or car as required.
Ideal Candidate
The ideal candidate is an organized, detail-oriented operations professional who can manage multiple contracts, POs, invoices, and stakeholder requests simultaneously. Strong candidates will have experience working with procurement or contracting systems, excellent communication skills, and the ability to identify process improvements while maintaining compliance and financial accuracy.
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