✔ Coordinate service calls and technician schedules
✔ Assist with technician dispatching and workload management
✔ Monitor work-in-progress (WIP) and service activity
✔ Ensure service work is completed efficiently and accurately
✔ Communicate scheduling updates to customers and technicians
✔ Serve as a primary point of contact for service-related inquiries
✔ Deliver outstanding customer service and follow-up
✔ Provide updates regarding repairs, maintenance, and service status
✔ Build strong relationships with customers and internal teams
✔ Open, manage, and close service work orders
✔ Maintain accurate service records and documentation
✔ Ensure labor, parts, and billing information is entered correctly
✔ Support warranty administration and service processing
✔ Ensure accurate service-writing procedures and documentation while supporting continuous process improvement initiatives
✔ Support rental and fleet administration activities
✔ Assist with shipping, receiving, and service documentation
✔ Generate service-related reports and operational metrics
✔ Maintain accurate customer and equipment records
✔ Work closely with technicians, service managers, parts personnel, and vendors
✔ Help improve service efficiency and customer satisfaction
✔ Support branch operations and departmental initiatives
We encourage applications from candidates with experience as:
• Service Coordinator
• Service Dispatcher
- Automotive Service Advisor
• Rental Coordinator
• Customer Service Representative
• Operations Coordinator
• Heavy Equipment Support Specialist
• Parts Coordinator
• Lead Technician looking to transition into a support role
