Job Title: IN OFFICE-Customer Service Representative & Administrative Assistant
Job Description
Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people’s lives?
Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes?
If so, you’re in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today!
Why You Should Join Our Team
We Invest in You – We offer robust training to help you grow your skills and provide resources to support your success.
We Collaborate with You – You’ll work closely with our team and service technicians to ensure that customers receive the best possible service.
We Share Our Success with You – We’ve figured out the formula for delivering an exceptional customer and team experience and want you to be part of it.
Your Responsibilities
As a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations.
Customer Service Responsibilities
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Answer customer calls and schedule jobs according to their needs.
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Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.
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Follow up with customers to address unsold work and ensure all concerns are resolved.
Administrative Responsibilities
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Perform data entry and maintain accurate records of customer interactions, schedules, and job status.
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Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.
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Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.
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Help maintain office organization and supplies.
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Take supplies to Service Professional’s in field as necessary.
How We Measure Success
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Customer Satisfaction – Deliver an outstanding customer experience by communicating effectively and building trust.
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Operational Efficiency – Prompt and detailed scheduling of calls, ensuring smooth team operations.
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Administrative Accuracy – Maintain organized and accurate records to support business needs.
What Makes You a Good Fit
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You enjoy working in a positive, collaborative environment.
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You are detail-oriented and professional in all aspects of your work.
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You are comfortable using technology and data entry tools.
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You have strong communication skills and excel at building relationships.
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You are adaptable, eager to learn, and open to feedback.
Job Requirements
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2+ years of administrative or customer service experience is preferred
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Strong written and verbal communication skills
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Ability to multitask and prioritize in a fast-paced environment
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Valid driver’s license & reliable transportation to office in Concord
Pay and Benefits
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Starting pay: $14-$18 per hour, depending on experience
- Benefits, including Medical, Dental, Vision, Paid Time Off
If you’re ready to take the next step in your career and join a team where you’re valued and can grow, APPLY TODAY!
