Reports to:
Cage Supervisor
Job Summary:
Accurately processes transactions for internal and external guests while maintaining a positive demeanor and pleasant attitude throughout each transaction. Responsible for safeguarding company assets and adhering to all Casino and Cage policies and procedures.
Essential Functions:
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Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
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Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
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Responsible for transactions with guests, including but not limited to: check cashing, debit/credit card cash advances, exchange of foreign currency, chip redemption and exchanges, cash/issue vouchers, pay out jackpots and promotional winnings, and prepare tax forms (W-2G and 1042-S).
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Responsible for transactions within the casino: card games fills and credits, issue and receive banks, disbursement and receipt of funds in accordance with policy; receive and record tips.
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Count window funds and process transactions accurately and maintain minimal variances.
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Organize supplies, clean counters/floors and maintain working areas clean at all times.
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Demonstrate and promote KLECH core values and MAD skills.
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Manage and maintain security of confidential information entrusted to position.
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Attend and satisfactorily complete all required training as assigned.
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Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
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The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
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Perform other duties as assigned.
Minimum Requirements to Qualifications:
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Must have High School Diploma or GED.
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Must be able to pass a standardized testing requirement measuring proficiency in basic math skills, including addition, subtraction, and ability to count various currencies of money accurately.
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Gaming industry experience preferred.
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Cash handling experience with large volumes of cash preferred.
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Strong communication skills in English both written and oral. Spanish or other language skills a plus.
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities:
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Ability to work independently with minimal supervision.
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Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
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Ability to work under pressure in a fast paced, stressful environment.
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Ability to meet multiple deadlines and multi-task.
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Ability to have strong critical thinking, analytical and guest service skills.
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Must possess a positive attitude with strong organizational qualities.
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Ability to add, subtract, multiply and divide in all units of measure.
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Ability to define problems, collect data, establish facts and draw conclusions.
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Ability to understand complex instructions and material.
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Ability to establish and maintain professional relationships with individuals of varying social and cultural background and with co-workers of all levels.
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Ability to work effectively with individuals and demonstrate teamwork.
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Ability to maintain confidentiality.
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Ability to follow and comply with established Casino guest service programs.
Physical Demands:
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While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
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The team member must be able to concentrate for prolonged periods.
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Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
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The team member must be able to communicate effectively in person or using telecommunications equipment.
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The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
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Frequently lift and/or move up to 50 lbs.
Work Environment
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Casino floor and normal office setting.
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Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
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Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
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Extended hours and irregular shifts may be required including nights, weekends and holidays.
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Must be able to perform under pressure and work long hours under stressful conditions.
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May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
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May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
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Travel may be required to perform one or more essential functions of this position.
Conditions of Employment:
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Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
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Must be able to provide authorization to work in the United States.
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Must be at least 18 years of age.
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Must have access to reliable transportation to commute to and from work.
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Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
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Must participate in tip reporting program.
