Motorcars International – European & Import Automotive Service
Motorcars International is looking for a dependable, organized, and customer-focused Front of House Assistant / Service Support to join our team.
This position plays an important role in keeping our front office organized, our customers informed, and our daily workflow moving efficiently. You will work closely with our Service Advisor and management team, handling many of the day-to-day customer service and administrative responsibilities that keep a busy automotive repair shop running smoothly.
Automotive experience is helpful, but not required. We are more interested in finding someone with the right attitude, strong work ethic, attention to detail, and willingness to learn.
What You'll Do
- Greet customers and provide a friendly, professional first impression.
- Answer incoming phone calls and assist or direct customers appropriately.
- Schedule appointments and help maintain an organized daily schedule.
- Confirm upcoming and online appointments and gather complete customer, vehicle, and concern information.
- Assist with customer and vehicle check-in during morning drop-offs.
- Maintain accurate customer and vehicle information in our shop management system.
- Handle routine customer communication, including appointment reminders, status updates, pickup notifications, and follow-ups.
- Assist with processing payments and customer vehicle pickup.
- Help organize keys, repair orders, paperwork, and front-office workflow.
- Keep the customer waiting area and front office clean, organized, and professional.
- Assist the Service Advisor and management team with administrative tasks throughout the day.
- Help maintain communication between the front office and shop to keep work moving efficiently.
- Jump in where needed to help provide an exceptional customer experience from drop-off through pickup.
What We're Looking For
We are looking for someone who is:
- Reliable and punctual
- Friendly, outgoing, and comfortable communicating with customers
- Professional in person, over the phone, and through text and email
- Organized and able to stay focused in a fast-paced environment
- Detail-oriented and able to follow established processes
- Comfortable using computers and learning new software
- Able to handle multiple responsibilities without losing track of important details
- Willing to take direction, learn, and improve
- A team player who is willing to help wherever needed
- Motivated and interested in growing with the company
Previous experience in customer service, administrative support, hospitality, reception, or an automotive environment is a plus, but we are willing to train the right person.
This Is a Support Position
The primary purpose of this role is to support our Service Advisor and keep the front of house operating efficiently.
You will not be expected to diagnose vehicles or immediately step into a full Service Advisor role. Instead, you will learn our systems, our customers, and the automotive service business while taking on additional responsibility as your knowledge and abilities grow.
Opportunity for Growth
We want this position to have a future.
For the right person, there is an opportunity to learn the automotive service business, take on additional responsibilities, and eventually develop into a Service Advisor or other leadership/support role within Motorcars International.
We believe in developing good people and promoting from within whenever possible.
About Motorcars International
Motorcars International is an independent automotive repair facility specializing in European and import vehicles. We take pride in professional service, quality repairs, strong communication, and building long-term relationships with our customers.
We are continuing to grow and improve our operation and are looking for someone who wants to contribute to the team and grow with the company.
If you're dependable, organized, great with people, and ready to learn, we'd like to hear from you.
Please submit your resume along with a brief introduction telling us why you think you'd be a good fit for Motorcars International.
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
