Job Summary
The Staffing Operations Supervisor is responsible for providing essential operational support to the staffing and recruitment functions of an assigned branch. This role is crucial for ensuring that operations meet fulfillment metrics and deliver exceptional client service. General operational support will include monitoring order fulfillment and facilitating staff placement, assisting with recruitment efforts, ensuring client services support, and providing leadership and guidance to department staff. The Operations Supervisor will also assist the Regional Operations Manager with employee management, training and development, performance management, process optimization, and oversee the operation in their absence.
Job Description
ROLE AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Supervisory functions:
· Overseeing staffing department in absence of operations manager.
· Identifying performance management issues and escalating as necessary.
· Supporting the operations manager with hiring needs, training, and development.
· Providing recommendations to the operations manager for policy and procedure improvement.
Client Service functions:
- Maintains positive working relationships with existing and prospective clients with timely responses.
- Client outreach and sales efforts to achieve new or additional orders.
- Follow-up communications with clients to ensure complete fulfillment and client satisfaction.
- Generating calls to support sales efforts through canvasing for potential new clients and sales opportunities with existing clients.
- Collaborate with management and sales department to communicate clients’ needs and expectations.
- Communicating staffing needs to talent pipeline to match the right talent for the job.
- Aid in fulfillment of sales target objectives and service performance requirements through new and existing customer sales by providing excellent service and customer satisfaction.
- Cold Calling: Contact existing and prospective clients to secure and place new orders.
- Proficient with social media platforms, including posting reels, photos, polls, and other marketing materials, would be helpful.
- Travel will be required to attend client events to assist with check-ins, greeting staff, and ensuring quality control; up to 20%.
Staffing functions:
- Greeting applicants, staff, and guests with the ability and approach to foster positive working relationships.
- Oversee the staffing process and ensure fulfillment of all client event orders and addressing or escalating fulfillment bottlenecks as needed.
- Fostering great relationships with applicants and staffing peers. Confirming event staff on orders and ensuring that they have access to all necessary event information.
- Meet with department manager on a regular basis to review staffing needs and provide updates.
- Inputting and reviewing client event orders with accurate attention to detail (i.e., event info, bill rates, contract clients, attestation form, security clearance, staffing assignments, client specific forms, etc.).
- Fielding a high volume of incoming phone calls and emails, responding timely and escalating as appropriate.
- Addressing people related issues and concerns relating to disciplinary action, performance issues, general employee questions, and escalating HR related matters as needed.
- Reviewing and updating employee files on a regular basis.
- Maintaining confidentiality and compliance with policies and procedures as set forth by the company handbook.
- Organize and participate in ongoing department training for staff.
- Participating in an on-call rotation that involves some weekends, weekday nights, and holidays.
Recruiting functions:
- Assist with recruitment as needed, to support sourcing, scheduling, interviewing, and onboarding candidates.
- Aid management in directing orientations for new hires.
- Ensure compliance in handling employment authorization forms and documents.
Other functions:
· Other duties, as assigned from time to time.
QUALIFICATIONS, EDUCATION, SKILLS, AND PHYSICAL/MENTAL DEMANDS
Qualifications and Education Requirements:
· Requires a high school degree or equivalent.
High school diploma or equivalent
· A minimum of 3-5 years prior experience in a similar position.
· Experience in the staffing or hospitality industry is preferred.
Knowledge/Skills:
· Proficient with Microsoft Office Suite.
· Experience with and/or ability to learn Mac and Mac based programs.
· Strong communication/presentation skills both written and verbal. The ability to convey information effectively and appropriately.
· Strong organizational skills, attention to detail and project management.
· Ability to multitask, prioritize and work efficiently under pressure in an often deadline driven environment.
· Ability to work independently and adapt quickly.
· Active Listening – Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
· Personnel and Human Resources – Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel information systems.
· Administrative – Knowledge of administrative and office procedures and sustems such as Word processing, managing files and records, and workplace terminology.
· Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· Instructing – Ability to coordinate, conduct, and teach others how to do something.
· Time Management – Ability to manage one’s own time and the time of others.
· Team Player – Ability to collaborate and offer solutions to the department.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, finders to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.
Sensory Demands - The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.
Mental Demands - There are a number of deadlines associated with this position, which may cause significant pressure. The incumbent must also deal with a wide variety of people on various issues.
Job Type: Full-time
Pay: $66,000.00 - $69,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
