Help Unlock Life's Potential
At Milestone Therapy, we believe every child deserves the opportunity to reach their fullest potential. Our team provides exceptional pediatric therapy services across outpatient clinics, homes, schools, and communities throughout Indiana and Illinois. As we continue to grow, we're looking for a collaborative and driven Facility Operations Manager to help lead the operational success.
If you're an experienced operations leader who enjoys improving processes, supporting teams, solving problems, and creating exceptional experiences for both clients and team members, we'd love to meet you.
What You'll Do
As the Facility Operations Manager, you'll provide operational leadership across multiple clinic locations while partnering closely with clinical leaders to ensure our facilities, systems, and administrative teams operate efficiently and effectively.
In this role, you will:
- Provide operational oversight for multiple clinic locations.
- Lead, coach, and develop administrative and support service team members.
- Ensure consistent implementation of company policies, procedures, and operational standards.
- Oversee scheduling, intake, insurance authorization, benefit verification, and care coordination workflows.
- Monitor productivity, scheduling efficiency, utilization, and operational performance metrics.
- Maintain safe, clean, organized, and professional clinic environments.
- Manage facility maintenance, repairs, vendors, inventory, and operational readiness.
- Conduct operational audits and implement process improvements.
- Analyze data and scorecards to identify opportunities for increased efficiency and service excellence.
- Conduct regular one-on-one meetings and provide ongoing coaching to direct reports.
- Partner with leadership on strategic planning, budgeting, and operational initiatives.
- Help foster an outstanding experience for clients, families, and team members
Preferred Qualifications
- Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field
OR
- Two or more years of management or operations leadership experience
Perferred Experience
- Healthcare, medical office, therapy, insurance, intake, scheduling, or care coordination experience
- Multi-site operations management
- Team leadership and employee development
- Performance management and process improvement
- Vendor and facility management
- Budgeting and operational reporting
- Data analysis and KPI management
Technical Skills
Experience with or ability to quickly learn:
- Google Workspace and Microsoft Office
- Electronic Medical Record (EMR) systems
- Payroll and HRIS systems
- Applicant Tracking Systems (ATS)
- Data reporting and operational dashboards
What Makes You Successful
You are someone who:
- Leads with kindness and accountability
- Communicates clearly and professionally
- Thrives in a fast-paced environment
- Solves problems proactively
- Builds strong relationships across departments
- Uses data to make informed decisions
- Enjoys improving processes and creating efficiencies
- Can prioritize multiple projects while maintaining attention to detail
- Has a growth mindset and embraces change
Our Core Values
At Milestone Therapy, our culture is built around seven core values:
- Be Kind
- Be a Team Player
- Be Responsible
- Be Compassionate
- Be Respectful
- Be Passionate
- Be Evidence-Based
We're looking for someone who naturally lives these values every day.
Why Join Milestone Therapy? Because we're not just another healthcare organization. We're a community of people who believe in showing up for each other with empathy, grit, and a shared commitment to doing the right thing. We support leaders who take ownership, think ahead, and keep people at the center of every decision. Ready to lead a team that cares as deeply as you do? Apply today and help us build something meaningful...together.
Benefits and Perks:
- 120 Hours (3 Weeks) PTO, 6 Paid Holidays, 5 Days Stat Leave
- Medical, Dental and Vision Insurance, with HMO and PPO Options
- 401k with Company Contribution
- $260 of Personal Wellness Allowance
- $650 of Annual Technology Allowance
- And Much, Much, More!
If you're ready to help shape the future of pediatric therapy operations while making a lasting difference, we'd love to hear from you. Apply today!
To get a better feel for what we do, check out our website at www.milestonetherapy.com
Facebook page at www.facebook.com/MilestoneTherapy
Instagram at https://www.instagram.com/milestonepediatrics/
*Please be advised this is a job ad, not a listing of all tasks and duties for this position
Milestone Therapy is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, national origin, age, veteran status, gender (including pregnancy, gender identity, and sexual orientation), disability, genetic information, or any other classification protected by federal, state, or local law or regulation. Full consideration is given to any person who is qualified to perform, with or without reasonable accommodation.
