Kairos Home Care Services is a licensed Florida Nurse Registry dedicated to connecting qualified healthcare professionals with clients in need of compassionate, high-quality care. We are seeking an organized, dependable, and motivated Service Coordinator (Staffing & Administrative Support) to join our growing team. This is an in-office position with the opportunity to transition into a permanent role based on performance.
The Service Coordinator is responsible for coordinating caregiver staffing, supporting day-to-day office operations, maintaining compliance with AHCA and Nurse Registry regulations, and providing exceptional customer service to clients and caregivers. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.
Coordinate placement of independent contractor caregivers (CNA, HHA, LPN, and RN) based on client needs and availability.
Manage daily staffing, schedule changes, call-offs, and emergency coverage.
Communicate with clients, caregivers, and referral sources regarding schedules and services.
Ensure continuity of care through timely caregiver assignments.
Maintain accurate staffing records and service documentation.
Recruit qualified Home Health Aides, Certified Nursing Assistants, Licensed Practical Nurses, and Registered Nurses.
Conduct caregiver screening and assist with onboarding.
Verify licenses, certifications, CPR, CEUs, background screenings, and all required credentials.
Maintain complete caregiver files in accordance with AHCA and Nurse Registry regulations.
Monitor credential expiration dates and ensure timely renewals.
Assist in performing routine caregiver file audits to maintain compliance.
Answer incoming phone calls and assist clients, caregivers, and referral sources professionally.
Respond to emails and coordinate office communications.
Maintain organized electronic and paper filing systems.
Prepare and process onboarding packets and employment documentation.
Assist with data entry and maintain accurate client and caregiver records.
Scan, upload, and organize documents in electronic medical record (EMR) systems.
Prepare reports, spreadsheets, and administrative documents as requested.
Order and maintain office supplies.
Assist with special projects and other administrative duties assigned by management.
Ensure compliance with AHCA, HIPAA, and Nurse Registry requirements.
Assist with internal audits and regulatory surveys.
Maintain accurate documentation for caregivers records.
Follow agency policies, procedures, and quality assurance standards.
Associate degree or higher in Healthcare Administration, Business Administration, or a related field.
Minimum of 2 years of experience in a Nurse Registry, Home Health Agency, Healthcare Staffing Agency, or similar healthcare setting.
Experience with caregiver recruitment, credentialing, scheduling, and staffing coordination.
Knowledge of Florida AHCA regulations and Nurse Registry compliance preferred.
Experience conducting caregiver file audits.
Strong customer service and communication skills.
Excellent organizational and time-management abilities.
Ability to prioritize multiple tasks and meet deadlines.
Strong attention to detail and problem-solving skills.
Professional demeanor and ability to maintain confidentiality.
Reliable transportation and dependable attendance.
Experience using healthcare scheduling or EMR software (AxisCare experience is a plus).
Knowledge of EVV (Electronic Visit Verification).
Experience with Microsoft Office (Word, Excel, Outlook, and Teams).
Bilingual (English/Spanish) preferred but not required.
We're looking for someone who is:
Compassionate and service-oriented.
Highly organized and detail-oriented.
Able to thrive in a fast-paced office environment.
A proactive team player with a positive attitude.
Comfortable communicating with caregivers, clients, and healthcare professionals.
Committed to providing excellent customer service while maintaining regulatory compliance.
This is an excellent opportunity for someone looking to grow with a rapidly expanding healthcare organization and make a meaningful impact on the lives of clients and caregivers.
