Optix Eye Care
Clinical Optometric Technician / Scribe
Department: Clinical
Reports To: Clinical Manager
Position Summary
The Clinical Optometric Technician / Scribe plays a dual role supporting both clinical patient care and real-time documentation during exams. This position is responsible for ensuring accurate, efficient charting, supporting provider workflow, and maintaining a high-quality patient experience throughout the visit.
This role is integral to improving provider efficiency, clinical accuracy, and overall patient flow.
Core Responsibilities
Scribing & Provider Support
- Accurately document patient encounters in real time during exams
- Enter exam findings, diagnoses, treatment plans, and orders into the EHR
- Prepare charts in advance with relevant history, prior exams, and testing
- Assist providers in completing charts efficiently and accurately
- Send prescriptions (ERx) as directed by the provider
- Complete prior authorizations (PAs) for medications and treatments
- Initiate e-prescriptions (ERx) and support prior authorizations
- Ensure all documentation supports accurate coding and billing
Patient Care & Clinical Support
- Deliver a consistent, high-quality patient experience aligned with Optix standards
- Obtain medical history, chief complaint, and relevant clinical data
- Perform pre-testing and diagnostic procedures (e.g., visual acuity, OCT, visual fields, dilation as directed)
- Clearly explain testing and procedures to patients
- Assist with contact lens training (insertion/removal) as needed
Clinical Documentation & Coding
- Accurately enter CPT and ICD-10 codes for all services and products
- Ensure complete, compliant, and timely chart documentation
- Support charge posting and documentation integrity
Patient Education & Coordination
- Reinforce provider recommendations, follow-up care, and treatment plans
- Educate patients on dry eye treatments, supplements, and aesthetic services
- Assist in scheduling follow-ups, recalls, and specialty testing to optimize patient flow
Clinic Operations & Inventory
- Maintain cleanliness and sanitation of exam rooms and equipment
- Perform routine and weekly deep cleaning of clinical spaces
- Order and manage clinical supplies, including maintaining appropriate stock levels of medications and sample products
- Maintain communication with pharmaceutical representatives to ensure consistent availability of sample drops and clinical materials
- Monitor and manage clinical supplies and medication samples
- Assist with equipment maintenance and data backups as needed
Administrative & Workflow Support
- Assist with referrals, prior authorizations, and patient communication
- Complete documentation for no-shows, including certified letter preparation
- Support scanning, faxing, and data entry tasks
- Provide backup support for phones and scheduling as needed
Success Factors
- High level of accuracy and speed in real-time documentation
- Strong understanding of clinical flow and provider needs
- Ability to anticipate next steps during exams
- Excellent multitasking and organizational skills
- Clear, confident, and patient-centered communication
- Strong attention to detail in coding and documentation
Technical Skills & Competencies
- Proficiency with EHR and practice management systems (OfficeMate, ExamWriter preferred)
- Familiarity with optometric equipment (OCT, Optos, visual field, topography, etc.)
- Strong typing skills with high accuracy and speed
- Working knowledge of CPT and ICD-10 coding (or ability to learn quickly)
- Basic proficiency in Microsoft Office
Education & Experience
- High school diploma required; additional education preferred
- Experience in optometry, ophthalmology, or medical setting preferred
- Scribing experience strongly preferred
- Certification (paraoptometric or medical assistant) is a plus
- Willingness to train the right candidate
Work Environment & Physical Requirements
- Clinical office setting with periods of standing and sitting
- Ability to lift up to 25 pounds occasionally
- Requires visual, auditory, and verbal acuity for patient care
- Fast-paced environment with frequent interruptions and multitasking
- Flexibility to work extended hours as needed
Compliance & Professional Development
- Maintain current OSHA and HIPAA certifications
- Complete required continuing education and training
- Adhere to all Optix policies, procedures, and clinical standards
Supervisory Responsibilities
Role Evolution
This role is cross-trained across clinical, documentation, and administrative workflows to support overall practice efficiency, provider productivity, and patient experience.
This role is ideal for motivated individuals eager to grow their career in ophthalmology or healthcare. We value energetic team players who are dedicated to providing outstanding patient experiences while supporting our clinical team’s success. Join us today to make a meaningful difference in patients’ lives through compassionate care!
Pay: $17.00 - $23.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
