Interacts with patients to promote a friendly and positive clinic atmosphere
Verify that proper documents, such as prescriptions and prior authorizations, are completed and documented in the patient chart prior to appointments
Verify that notes are correct in the appointment description
Accurately and efficiently complete patient check-in and clarify that the accurate insurance card is scanned into the EMR system
Verify that the current insurance is running “active” in EMR system
Track patient visits as required for authorization approval
Provide new patients with appropriate intake paperwork and proof of delivery documentation
Answers telephone calls and complete a warm transfer of calls as appropriate. Work within the hand therapy department phone group to balance phone volume
Scans appropriate documentation into patient chart
Completes daily cash out and day sheet reports
Fax documentation to outside referral sources
Communicate with therapists, patient care coordinators, and mid-level providers regarding appropriate patient issues such as scheduling, authorization information, etc
