The Front Desk Coordinator serves as the first point of contact for prospective and incoming patients. This role requires a detail-oriented individual with excellent verbal and written communication skills and a strong background in medical office operations particularly new/established patient onboarding, insurance verification, medical records, and authorization processes (as needed).
Key Responsibilities:
- Greet patients with warmth and professionalism, making them feel welcome and cared for
- Assist with checking patients in and out using our EMR system, eClinicalWorks
- Answer incoming phone calls, schedule appointments and route messages appropriately
- Verify insurance and collect co-pays or outstanding balances
- Manage incoming referrals and ensure accurate documentation
- Maintain patient confidentiality and comply with HIPAA standards
- Keep the front office area organized and stocked with necessary supplies
- Communicate with clinical staff to ensure smooth patient flow
- Support billing, prior authorizations and other administrative tasks as needed
- Maintain order supplies for the department when needed
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
