Position Overview
We are seeking a highly organized, detail-oriented, and client-focused Investment Operations & Client Service Associate to support our growing wealth management practice. The ideal candidate will possess strong relationship management skills, financial services experience, and the ability to manage multiple priorities in a fast-paced environment. This position plays an integral role in delivering seamless client experience while supporting advisors in implementing investment and wealth management strategies
Key Responsibilities
Client Service & Account Support
- Serve as a primary contact for client service requests.
- Assist with account openings, transfers, rollovers, distributions, deposits, and withdrawals.
- Respond to client inquiries, collect required documentation, and coordinate meetings.
- Prepare and process client paperwork and account forms.
Investment & Account Administration
- Open and maintain brokerage, IRA, SMA, and trust accounts.
- Process beneficiary changes, account updates, and advisory account maintenance.
- Support portfolio implementation and investment recommendations.
Retirement & Transfer Processing
- Coordinate 401(k) and IRA rollovers and account transfers.
- Work with custodians and financial institutions to resolve account and transfer requests.
- Assist with retirement planning, Roth conversions, and account funding decisions.
Cash Management & Trading Support
- Process contributions, withdrawals, distributions, ACH transactions, wire transfers, and account transfers.
- Monitor account cash balances and support trading and portfolio activities.
- Assist with investment research, asset allocation reviews, and portfolio proposals.
Compliance & Documentation
- Maintain client records, compliance documentation, and case notes.
- Process required regulatory forms and ensure audit readiness.
- Manage e-signatures, transfer paperwork, and document retention.
Custodian & Operations Coordination
- Partner with custodians, retirement plan providers, and internal operations teams to complete client requests.
- Track service requests, follow-up items, and workflow priorities.
- Support operational reporting and office administration.
Wealth Planning & Insurance Support
- Assist with insurance servicing, trust administration, beneficiary updates, and estate planning support.
- Support advisors in delivering comprehensive wealth management solutions.
Qualifications
· Bachelor’s degree
- Life & Health Insurance License preferred or willingness to obtain upon hire.
- Financial services or insurance industry experience preferred.
- Strong customer service and administrative support experience.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office and data management systems.
- Strong organizational skills with the ability to manage multiple priorities.
- Detail-oriented with a high degree of accuracy.
- Self-motivated, proactive, and committed to continuous learning.
- Ability to work independently and collaboratively.
- Demonstrated professionalism and discretion when handling confidential information.
Benefits
- Health, Dental, and Vision Insurance
- Matching 401(k) with profit sharing and cash balance pension contribution
- Paid time off
Requirements
Candidates must be able to reliably commute to or relocate to Grosse Pointe Farms, MI 48236, prior to their start date.
Join a growing financial services practice where you'll make a meaningful impact on client relationships, business operations, and overall practice success.
Pay: $55,000.00 - $60,000.00 per year
Work Location: In person
