Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.
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Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
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Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
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Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
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Creates a culture of high ethical standards, integrity and service at all times
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Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
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Expresses positive body language and attitude while delivering superior customer service at all times
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Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
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Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
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Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly.
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Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
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Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
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Must be capable of viewing computer monitors/screens for extended periods of time
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Maintains accurate property information through property fact sheet and other forms of communication.
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Able to travel to and from cashiering location situated outside the main building.
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Assure all safety policies and procedures are followed
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Able to attend training and meetings as and when required.
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Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
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Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
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Other duties as assigned
QUALIFICATIONS
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High School Diploma or equivalent preferred with one year of cashier experience, or an equivalent combination of education and experience.
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High School diploma, GED, or equivalent required.
BENEFITS INCLUDE:
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Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
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401K with match
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Paid Time Off
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Holiday Pay
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Free Meals, Free Uniforms, Free Parking
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Discounts at Hard Rock properties around the globe
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All team members are eligible to participate in the discretionary annual bonus program
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Training and Leadership development programs
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Wellness programs including onsite information and fitness seminars
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Team Member Resource Groups
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Recognition programs
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Pay rate $16.00 hr
