Front office coordinator needed for busy Ear Nose & Throat (ENT) practice with multiple locations. This is a Full time position. Qualified candidates will be trained to work at the front office in the check-in and check-out role. ENT experience preferred but not necessary. This position will include occasional travel to our Estero, Pine Ridge Road, 9th Street and Immokalee Road offices. Modernizing Medicine EMR experience preferred but not required.
Bi-lingual preferred but not required.
Front Office Duties and Responsibilities:
Obtains accurate demographic information from the patient or patient advocate when registering a patient. Explains the check-in procedures to new patients.
Enters insurance information accurately ensuring clean claims processing.
Processes the required consent forms and obtains the necessary signatures upon patient arrival.
Scan all consent forms and insurance verification in to patient’s chart.
Process all patient medical record releases according to HIPAA policy and procedure adhering to patient’s rights and confidentiality.
Able to identify deductibles, out of pocket expenses and co-payments.
Schedules/reschedules/cancels appointments accurately and in a timely manner.
Collects insurance information while making the initial appointment.
Identifies if the company is in network with the patient’s insurance plan or directs the patient to contact the insurance carrier.
Return messages left in a courteous timely manner.
Scans patient documents in the correct category and under the correct date.
Documents all important information in patient’s chart including any important conversation with the patient.
Monitors and maintains the flow of the front desk
Works through and attempts to resolve patient concerns immediately.
Monitors check in sheet and waiting room to ensure no patient is missed at check in.
Makes confirmation phone calls for up coming appointments.
Collects all patient balances, co-pays, co-insurance and deductibles at the time of service.
Closes out the collection drawer and identifies where problems exist.
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Naples, FL 34110 (Required)
Ability to Relocate:
- Naples, FL 34110: Relocate before starting work (Required)
Work Location: In person
