Overview
Join our dynamic veterinary team as a Part-Time Veterinary Receptionist, where your energetic and compassionate approach will be the first point of contact for pet owners and their beloved animals. In this vital role, you'll manage front desk operations, facilitate smooth communication between clients and veterinary staff, and ensure an exceptional experience for every visitor. Your enthusiasm and attention to detail will help create a welcoming environment that supports high-quality animal care and client satisfaction. This position offers a rewarding opportunity to combine your love for animals with excellent customer service skills in a fast-paced veterinary setting.
Seeking 11 hrs of weekly coverage: Friday and Sunday from 4:30pm-10:00pm
Responsibilities
· Greeting clients and patients in a friendly, kind, and respectful manner
· Answering phone calls in a friendly, kind, and respectful manner. Also, directing clients to appropriate departments as well as giving approved advice and options for issues and problems.
· Scheduling - Making client appointments as well as confirming appointments. This includes making sure the appointments flow easily and the doctor as well as staff will have enough down time for lunch and or breaks as scheduled.
· Cleaning in Reception - must keep reception area clean for clients
· Recording messages for doctors and staff
· Computer data entry of patients and referral records
· Record updating
· Processing incoming patients
· Processing invoices and payments
· Recognize and meet client needs.
· Make pets feel welcomed.
· Recognize severe/serious cases in need of immediate attention.
· Keep animals isolated from others when necessary.
· Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules.
· Making sure Telephone numbers, addresses, and contacts are accurate in our systems.
· Preparing patient charts for technicians and doctors.
· Keeping all lab work tests and make information that is needed for appointments available to the Doctors so that they can relay the information to our clients.
· Keeping desk and reception area neat and organized, making sure all forms, paper work files, available for the Doctors, veterinary technicians and veterinary assistants as needed.
· Collecting fees for services, writing up sales slips/receipts, and discharging patients.
· Doing daily receipts.
· Handling referral letters and mailing to client’s regular veterinarian.
Position Knowledge & Skill Requirements
· Must possess strong communication skills, good judgment and be able to manage stressful situations, and work with others on a team respectfully
· Display tact, professionalism, and diplomacy with clients, VSCLI personnel, and fellow team members
· Interact intelligibly and pleasantly with clients and staff
· Possess a strong attention to detail
· Flexibility with assigned tasks which will change depending on which service you are working with.
· Applicant must be flexible and able to work any area of the hospital
· Professional & reliable
· Basic typing skills, thoroughness and neatness.
· Scheduling appointments for multiple specialty departments
· Answer phone calls, which may involve answering questions
· Handle incoming and outgoing mail and email.
· Update and file patient charts.
· Enter data into a computerized program.
· Process credit card payments
· Ability to multitask in a fast-paced environment
· Strong interpersonal & communication skills
· Meticulous to detail & organized
· Professional & reliable
Position Qualifications
· High School Diploma (or equivalent) or above
· Must be a TEAM PLAYER
· Knowledge of basic veterinary medical terminology
· Ability to use a computer to update the patient management system, Instinct
Benefits:
· Paid time off
· Sick Time
· Employee discount
· 401(K) Plan – participation is voluntary
· Health insurance – available for full-time employees (working over 36 hours/week)
· Dental insurance
· Vision insurance
Join us in making a difference in the lives of pets and their owners! Your dedication will support our mission to provide exceptional veterinary care while fostering a friendly and professional atmosphere. This paid position offers valuable experience in veterinary administrative support combined with opportunities to expand your skills in animal care and handling.
Pay: $18.00 - $21.00 per hour
Work Location: In person
