Job Title: Food & Beverage Manager
Reports To: Director of Operations
Job Description:
Oversees and maintains the food and beverage operation(s); including all outlets, restaurants, caterings and birthday parties
Duties & Responsibilities:
- Maintains a courteous, cooperative, fun yet professional environment for patrons, co-workers, and general public
- Reviews with supervisors/managers to resolve customer complaints regarding food sale errors, long ticket times or general unhappiness regarding food or beverage issues
- Develops, implements, and administers policies and procedures to operate the various food and beverage operations through the use of daily checklists and continuous training
- Ensures staffing levels to expedite line speed, while trimming back labor as possible
- Completes and submits repair and maintenance work orders in a timely manner to assure long term equipment life
- Ensures positive supervisor/management communication through use of communication log, as well as one on one walk-throughs of all food areas
- Works with supervisors on Site Inspection list/task list and creates a monthly plan
- Maintains equipment and trains employees in their proper use; ensures staff accountability through safety checklists
- Responds to various calls over the radio system, thereby fostering positive communication
- Coordinates the supervisor schedules to ensure that adequately staffed by qualified employees at all levels of operation, while maintaining labor goals
- Works with management teams to organize and implement the processes and presentations associated locations, including movie outings, holiday parties, pizza after hour parties, etc.
- Oversees cleanliness and organization of all F&B areas
- Oversees food safety aspects of all F&B areas
- Implements inventory controls for all food service areas, to include ordering, receiving, staff training, invoice coding, small-ware purchases, etc.
- Maintains food cost goals by monitoring ordering, pars, waste, and recipes as well as instructs supervisors/managers to follow through with training of lead staff to ensure these needs are met
- Menu development and placement for food and beverage; works to fine tune the menu in different locations to achieve higher per caps, sales and efficiency with lower costs
- Maintain and review COGS of all food areas
- Maintaining month end inventories
- Works with managers/supervisors to ensure all staff provide a consistent and quality product
- Works with/communicates to other departments to ensure all details are met and all F&B related events run smoothly
- Submits and oversees hours. Approves for payroll processing
- Programs point of sales system to work as needed for F&B, Sales, and Park
- Helps with package development, continuity and pricing between Park, groups, b-days, and F&B
Other Job Functions
- Performs other job functions as required.
Personal Attributes:
- Self Motivated
- Integrity and Trustworthiness
- Personable and Friendly
- Detail Oriented
- Optimistic Attitude
- Team Player who is committed to building a team that functions in unison to reach their goals
Skills:
- Proven management ability
- Be able to function successfully in stressful situations
- Time Management
- Decision Making
- Problem Solving
- Communication and conflict management skills
- Multi tasking of many varied food and beverage areas
- Flexible and able to work successfully with many management styles
Physical Requirements:
- Must be able to work inside and outside with constant sitting, standing, walking, vision, hearing, and talking and fine motor skills
- Must be able to reach forward and above shoulder height, bending, twisting, kneeling, and crouching
- Must be able to lift, push, and pull at least 50 pounds with the assistance of other team members
- Must be able to move furniture, park benches and alto shams as needed
Environmental Factors:
- The primary work location for this job is in an indoor environment as well as outdoor and in the office environment.
- In these environments the employee will be exposed to dirt and dust, extreme temperatures, noise and vibration, and occasional wetness and humidity.
