The Resource & Referral Specialist provides resource and referral services to the general public, to low-income families and to TANF participants who are residents of Montgomery County. The Resource and Referral Specialist assists residents in identifying and finding quality early learning programs, applying for subsidized childcare, applying for social service programs and obtaining any goods and services that they need for themselves or their families.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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BA/BS in Human Services, Social Services, Education and two years work experience in any of these fields or customer service; OR an Associate Degree and four years work experience in social services involving client contact OR relevant experience in social services.
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Background in child care/early childhood development helpful.
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Ability to exhibit sensitivity to cultural/economic/educational differences in client and provider populations and appropriate communication with these populations.
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Effective written and verbal communication skills including telephone etiquette and listening skills commensurate with target populations.
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Must possess excellent organizational skills and time management skills related to handling multiple work priorities with efficiency and accuracy.
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Ability to identify and respond to a crisis in a timely, appropriate and professional manner.
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Must possess interviewing skills for face to face and telephone client contact.
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High degree of skill and accuracy in record keeping, and follow-through procedures.
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Knowledge and understanding of the DHS Regulation 55 PA code Chapter 3041 Subsidized Child Care Eligibility, Chapter 168 TANF Eligibility and PA Code Chapter 3270 for Child Day Care Centers, PA Code Chapter 3280 for Group Child Care Homes and PA Code Chapter 3290 for Family Child Care Homes.
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Knowledge of and ability to find and use any or all available information and resource agencies in counseling potential service users.
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Must be computer literate; must possess knowledge of Microsoft Word, Microsoft Publisher, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Edge, Google and search engines.
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Must possess the ability to use a computer, telephone system, electronic filing system, various audio-visual equipment and scanner;
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Ability to work with a variety or staff, clients and early learning providers with different learning styles, abilities and capabilities.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.
