Company Overview
You belong at a dynamic and welcoming hotel family that values dedication, excellence, and teamwork. Our organization is committed to creating memorable guest experiences while fostering a supportive environment for our team members to grow and thrive.
Job Summary
We are seeking an energetic and detail-oriented Hotel Sales Coordinator to join our vibrant team. In this role, you will drive business growth by managing client relationships, generating leads, and coordinating sales efforts across various channels. Your enthusiasm and proactive approach will help us achieve sales targets, build lasting customer relationships, and promote our hotel’s unique offerings.
Responsibilities
- Has a +1 Service Attitude and provides courteous, friendly guest service by responding promptly and efficiently to inquiries, requests, all lead sources and guest issues within the assigned response times.
- Complies and participates in Drury United, the Sales Difference Flexibility within the Framework to include but not limited to weekly team meetings, weekly pipeline meetings, monthly performance development meetings and hotel revenue meetings.
- Possesses an understanding of Company programs and policies including, but not limited to Drury Rewards, Company of the Month, group promotions, STAR process, billing and current PMS System.
- Is an expert at booking group business while making and understanding good business decisions in regards to revenue management while working in a fast-paced environment.
- Assists leadership team with correspondence and communication related to sales activities to include group resumes, BEO’s, billing statements and all necessary client follow up and documentation.
- Assists with tradeshows, sales blitzes, sales calls and other promotional events as established by the direct supervisor.
- Assists and coordinates with clients on plans for meeting to include room blocks, meeting room functions, F&B, AV, etc.
- Conducts property tours, highlighting Drury Hotel’s value proposition to include amenities, rates and other details related to the client’s needs.
- Develops sales leads through maintaining awareness of present guests, research of internet and other lead sources.
- Assists with sales plans by researching competition, city events, venue partnerships and all areas of opportunity to increase revenue.
- Understands Company programs and procedures and works within the guidelines including, but not limited to: Drury Rewards, The Lab, Sales Leads 1-2-3, Drury Reports, Group Inquiry Calls and Drury United, The Sales Difference.
- Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures.
- Utilizes critical thinking skills and can make informed decisions while keeping the company’s best interest in mind.
- Appreciates the diversity of our team members and guests and contributes to maintaining a positive work environment at all times.
- Complies with the hotel’s safety and security policies and procedures and instructions in performing work efficiently while protecting self, fellow team members and the hotel.
- Performs all other duties as required and assigned.
General Knowledge Skill and Ability:
Requires intermediate knowledge of sales techniques and professional business practices. Requires ability to communicate clearly in English, both orally and in writing. Requires proficient computer skills including Microsoft Office. Requires effective time management and organizational skills.
- Requires ability to operate an automobile on occasion to conduct sales activities outside of hotel.
Education:
Requires high school diploma or equivalent to 4 years of high school. Highly recommend four-year degree related to hospitality.
Experience:
Requires minimum of 2-4 years of experience in customer service and/or sales environment. Event management and/or hotel experience is required.
Required Essential Functions:
- Ability to complete required outside sales activities, walk and stand up to two hours regularly.
Ability to read, analyze, and interpret general data and information. Ability to write reports, business correspondence and sales presentations. Ability to effectively present information and respond to questions from team members and customers.
- Ability to calculate figures and perform basic analysis of data including but not limited to percentages, budget projections, etc.
- Ability to learn and use multiple technology platforms.
Working Relationships:
- Reports to the Hotel Director of Sales or Groups & Meetings Assistant Manager
- Cooperates with National Sales, Market Sales, Groups & Meetings, Preferred Accounts and Business Development, Revenue Optimization, General Managers and other hotel team members.
- Works in conjunction / cooperation with all areas of sales, marketing, legal, National Call Center and other members of Drury hotels.
Qualifications
- Proven experience in management, business development, or account management within a sales environment.
- Demonstrated success in B2B sales, territory management, and outside or inside sales strategies.
- Proficiency with CRM systems such as Salesforce or similar sales management tools.
- Strong skills in negotiation, deal closing, customer service, and client communication.
- Experience with remote (virtual) sales environments and lead generation techniques like cold calling or prospecting.
- Ability to achieve sales targets consistently through strategic planning and analysis skills.
- Knowledge of marketing principles related to hospitality or retail sectors is a plus.
- Excellent interpersonal skills with a focus on customer relationship building and upselling opportunities.
Join us as a Hotel Sales Coordinator and be part of a passionate team dedicated to delivering exceptional guest experiences while advancing your career in a lively, supportive environment!
Pay: $22.88 - $27.56 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Have you completed the following level of education: High School Diploma? College Degree?
- Are you proficient with Microsoft Outlook, Word, Excel, and PowerPoint?
- Do you have previous hotel experience?
- This is an on-site position in Franklin, Tennessee. Are you able to work on-site Monday through Friday?
- What interests you most about working as a Hotel Sales Coordinator with Drury Hotels?
Work Location: In person
