Spa Attendant/Receptionist Job Description
More than a job, but a chance to be part of a team
and culture you'll actually look forward to.
We're looking for someone who is dependable, professional, and genuinely passionate about wellness, someone who understands that the guest experience begins long before a treatment does, and that the details matter.
Whether you're well into your wellness journey or just beginning to explore it, if you value quality, connection, and being part of a team that truly cares about what it does, we'd love to hear from you.
What You'll Do
This role sits at the heart of our spa operations. You'll keep things running smoothly behind the scenes, provide a warm and professional first impression over the phone, and help create the kind of environment our guests come back for.
Spa Operations
- Support providers between appointments with thorough room turnarounds — fully restocked and ready within 10 minutes when needed.
- Manage laundry, restock treatment rooms throughout the day, and keep all guest areas clean, organized, and welcoming.
- Follow opening, closing, and daily checklists with consistency and attention to detail.
- Pitch in wherever needed — we're a team, and that means looking out for each other.
- Maintain a calm, clean, and professional atmosphere throughout the spa, including treatment rooms, restrooms, guest areas, and the Kiva space.
Services and Reservations
- Answer all incoming calls promptly and professionally, providing accurate information about our services, policies, and offerings.
- Manage appointment scheduling, changes, cancellations, add-ons, and special requests with accuracy and care.
- Review the daily appointment book to confirm proper room assignments, complete guest notes, and no scheduling conflicts.
- Contact guests when clarification or adjustments are needed.
- Work closely with Spa Management, Guest Services team, and providers to keep the day running seamlessly.
Inventory & Organization
- Conduct weekly counts of skincare products, oils, butters, body care items, cleaning supplies, and paper goods.
- Receive and document deliveries; keep management informed of stock levels and low inventory.
- Assist with quarterly inventory audits alongside the Spa Leadership.
Communication
- Maintain clear, proactive communication with your team throughout the day.
- Report maintenance issues, guest feedback, or operational concerns to management in a timely manner.
- Represent True Nature with a polished, professional presence — both in person and over the phone.
Professionalism & Ambiance
- You have experience in hospitality, a spa, wellness center, hotel, or similar environment is a plus.
- You're a strong communicator with excellent phone etiquette and a professional, personable demeanor.
- You're organized, detail-oriented, and capable of managing multiple priorities.
- You're self-motivated, reliable, and flexible with scheduling, including on-call availability.
- You have interest to learn about our full menu of services and offerings.
- You take pride in your environment and hold yourself to a high standard.
Reports To
Spa Management
Why True Nature?
We believe the people who take care of our guests should also be well taken care of. Working here comes with real perks that support your lifestyle and your wellbeing.
Team Benefits Include
- Free yoga — a perk that's good for your body and your stress levels.
- 30% Discounts at our 100% organic cafe — quality food made with ingredients you can actually feel good about eating.
- 30% Discounts on boutique products — explore the same wellness offerings you'll recommend to guests.
- Discounted Employee Spa Memberships- Your Health and wellness is important to us.
- A team culture built on genuine connection — we're the kind of place where coworkers become community.
- An environment that supports your personal interests in wellness, whether you're just curious or already committed to the lifestyle.
Sound like the right fit? We'd love to connect.
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Current Education/ Training? (if applicable):
Experience:
- Hospitality: 1 year (Preferred)
Ability to Commute:
- Carbondale, CO 81623 (Preferred)
Work Location: In person
