Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
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Greets and courteously escorts patient to examination room.
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Determines and documents reason for the visit
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Obtains patient vital signs and accurately documents information in the EMR.
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Performs diagnostic tests and general specimen collection duties (including blood, urine, throat swabs, etc.) or other medical office procedures as clinically indicated/directed by provider
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Completes primary clinical duties including collecting vitals, and completing blood draws, injections, vaccinations, and point of care testing.
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Informs patient of laboratory/diagnostic test results as directed by provider and according to office protocols; communicates with patient regarding provider instructions based on test results received.
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Reviews and reconciles medications with each encounter.
- Administers prescribed medications and vaccines as directed by healthcare provider.
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Actively works to improve practice performance and safety protocols.
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Provides patient/family education as directed by healthcare provider.
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Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
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Serves as liaison between patient and healthcare provider when necessary. Ensures timely and courteous follow-up regarding patient questions.
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Attends required meetings and training.
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Closes gaps for preventative PCMH measures and quality improvement.
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Ensures complete and accurate documentation
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Compliant with the basic principles of Infection Control and Hand Hygiene practices.
- Maintain HIPPA compliancy and PHI at all times.
- Provide general administrative support to the medical practice.
- Effectively communicates abnormal or urgent clinical findings in a timely manner.
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Adheres to all infection control and safety guidelines
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In smaller clinics and under certain circumstances, the Medical Assistant will assist with administrative functions such as patient registration, check in, and document management.
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Performs other duties as assigned and works within the scope of Medical Assistant role and certification
Competencies
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A strong commitment to service, the mission of Packard Health and addressing the needs of vulnerable persons of the community
- Ability to work autonomously in a fast-paced clinic environment in a courteous and friendly manner while maintaining the integrity of Packard standards.
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Ability and interest to cross-train in other areas of practice
- Demonstrated competency in required medical skills
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Ability to use software as required while performing the essential functions of the job including but not limited to electronic medical records and Microsoft products.
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Excellent communication skills in both written and verbal forms
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Excellent organizational and time management skills to effectively handle multiple priorities, time constraints and ever-changing medical situations.
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Ability to work collaboratively in a team-oriented environment, courteous and friendly demeanor.
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Ability to exercise sound judgment and problem-solving skills.
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Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
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Familiar with VFC and MCIR or similar vaccine management systems
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Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
Required education and experience
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High School Diploma or GED.
- Successful completion of accredited/approved Medical Assistant program preferred. (Certified)
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Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
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Proficient in medical terminology.
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Phlebotomy (Adult/Peds)
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Valid and current CPR Certification
Additional eligibility requirements
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Successful completion of accredited/approved Medical Assistant program through one of the following certifying agencies strongly preferred. (Certified)
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American Association of Medical Assistants (CMA)
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American Medical Technologists (RMA)
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National Center for Competency Testing (NCMA)
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National Health career Association (CCMA)
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National Association of Health Professionals (NRCMA)
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National Association for Health Professionals (NAHP)
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American Medical Certification Association (AMCA)
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Previous Medical Assistant clinical experience in an outpatient setting or equivalent combination of education and experience preferred. (Non-Certified)
