JOB DESCRIPTION
Job Title: Field Service Technician
Division: Injection Molding Division (LWB)
Location: TBD
Reports To: National Service Manager
Employment Type: Full-Time (40 hours per week)
FLSA Status: Non-Exempt
Date Updated: April 22nd, 2026
Position Summary
The Field Service Technician is responsible for installing, starting up, servicing, and troubleshooting industrial equipment at customer facilities. This role requires strong electrical, mechanical, hydraulic, and pneumatic expertise, with a particular emphasis on injection molding equipment. The position involves extensive travel and close customer interaction to ensure equipment performance meets specifications and customer requirements.
Essential Functions
· Work directly with customers to install equipment at their facilities.
· Perform machine line installations, initial start-ups, and corrective start-ups to meet customer requirements.
· Ensure finished products meet customer specifications and quality standards.
· Troubleshoot machine issues both remotely and on-site at customer facilities.
· Assemble, rebuild, and repair machinery using assembly drawings, schematics, and technical documentation.
· Install and set up complete mechanical, electrical, hydraulic, and pneumatic systems.
· Install molds, trim tooling, and head tooling (both programmed and non-programmed).
· Perform general machine processing setup, including:
o Temperature settings
o Timing and cycle parameters
o Shot size and process setpoints
· Perform general service work, including equipment rebuilds, repairs, processing support, and operator training.
· Provide customers with operating instructions and technical guidance.
· Travel extensively to customer plant locations within the assigned region (domestic travel).
· Perform other duties as assigned by the Supervisor.
Qualifications
Education and Experience
· Bachelor’s degree in mechanical engineering, electrical engineering, or equivalent relevant work experience.
· 1–2 years of machine service or rubber/plastics processing experience preferred.
· Strong background in maintenance and repair of injection molding equipment preferred.
· Heavy electrical experience is required.
Technical Knowledge
· Solid understanding of:
o Electrical, mechanical, hydraulic, and pneumatic systems
o Electrical, hydraulic, and pneumatic diagrams and schematics
· PLC programming knowledge is a plus.
· Knowledge of machines, tools, and equipment design, operation, and maintenance.
Knowledge, Skills, and Abilities
· Ability to work accurately and independently in a structured environment.
· Demonstrates strong work ethic and self-motivation.
· Ability to diagnose operating errors and determine root causes.
· Skilled in identifying complex problems, evaluating options, and implementing effective solutions.
· Strong customer service orientation and interpersonal skills.
· Ability to adhere to work guidelines, schedules, and safety procedures.
· Ability to read and follow visual cues, technical drawings, and written documentation.
· Ability to communicate technical information clearly, both verbally and in writing.
· Ability to follow written and oral instructions.
· Ability to work both independently and as part of a team.
· Strong logical reasoning skills to evaluate alternative solutions.
· Working knowledge of arithmetic, algebra, geometry, statistics, and their practical application to equipment and processes.
Travel Requirements
· 70–80% travel, including occasional nights and weekends depending on job requirements.
· All business travel expenses are paid by the company.
· Company-provided laptop, cell phone, company vehicle, and tools.
· $50 per diem provided for meals while traveling.
Physical Requirements
· Ability to lift and carry equipment weighing 50 lbs or more.
· Ability to:
o Stand for extended periods
o Reach above head level
o Bend, kneel, and climb ladders
· Ability to work in varied environments, including:
o Confined spaces
o Industrial settings
o Outdoor conditions and varying weather
Additional Information
The essential functions listed above represent the general nature of the role and are not intended to be an exhaustive list of responsibilities. The Company reserves the right to modify job duties and make reasonable accommodations to enable qualified individuals to perform the essential functions of the position.
Pay: $30.00 - $35.00 per hour
Benefits:
- Company car
- Dental insurance
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tools provided
Work Location: Remote
