A Jeremiah’s Italian Ice Store Manager represents the face of Jeremiah’s and is responsible for leading and directing Jeremiah’s People, Operations and Financials of their location. This includes hiring & development of their team, guest satisfaction, serving quality products, delivering 5-Star Service, the financial performance of the business, store marketing initiatives, maintaining safety and cleanliness standards, inventory, food cost and labor controls, and providing a positive, upbeat work environment and culture.
Position Summary
The Assistant Manager supports the Store Manager in overseeing all aspects of store operations to ensure a fun, fast, and flawless guest experience. This role involves supervising team members, managing inventory, executing local store marketing, and ensuring that operational standards are consistently met or exceeded.
Key Responsibilities
Operational Management
- Oversee day-to-day store operations to ensure efficiency and adherence to company policies and procedures.
- Manage and maintain inventory levels, complete End-of-Month counts, and input data accurately.
- Maintain accurate transfer logs and ensure effective, efficient ordering practices.
- Troubleshoot and perform minor repairs on equipment and facilities as needed.
- Monitor product quality, cleanliness, and service standards.
Team Leadership & Development
- Assist in recruiting, interviewing, and onboarding new team members.
- Coach, train, and evaluate team members to ensure skill development and adherence to performance standards.
- Provide accountability and feedback to maintain high levels of team performance.
- Foster a positive and inclusive work environment that motivates and engages the Frog Squad.
Guest Experience
- Ensure every guest receives five-star service in a friendly and welcoming environment.
- Handle guest concerns promptly and professionally, turning challenges into opportunities for satisfaction.
- Maintain store appearance, cleanliness, and atmosphere in line with Jeremiah’s brand standards.
Sales & Community Engagement
- Assist in achieving sales goals by promoting upselling and efficient service.
- Build the brand in the community using local store marketing techniques.
- Coordinate and participate in local events, sponsorships, and partnerships to increase brand awareness.
Administrative & Compliance
- Maintain accurate financial records and assist with cash handling procedures.
- Ensure compliance with health, safety, and food handling regulations.
- Support the Store Manager with scheduling, payroll, and other administrative tasks.
Qualifications
- Previous supervisory or management experience in food service or retail preferred.
- Strong leadership, communication, and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Passion for customer service and commitment to the Jeremiah’s Italian Ice brand.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 40 pounds.
- Ability to work in various temperatures, including hot, cold, and outdoor conditions.
- Must be able to work on your feet for 8 - 10 hour shifts
- Must be able to work a schedule in excess of 40 hours per week including days, evenings, nights, weekends and holidays
Pay & Benefits
- Range starting at $30,000
- Bonus eligibility
- PAID TIME OFF
- Closed on Thanksgiving Day, Christmas Eve and Christmas Day
- Flexible schedule
Job Type: Full-time
Pay: From $30,000.00 per year
Benefits:
Experience:
- Food service management: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Allen, TX 75002 (Required)
Ability to Relocate:
- Allen, TX 75002: Relocate before starting work (Required)
Work Location: In person
