Pharmacy Benefits Support Specialist
Location The Colony, TX | Onsite
COMPENSATION & SCHEDULE
$22 per hour
Schedule: 8 hour shift between 9a-7p CST | Weekend/Holiday rotations required
Start Date: August 24th, 2026
Training: Mon - Fri | 8:30a - 5:30p
ROLE IMPACT
The Pharmacy Benefits Support Specialist ensures patients and pharmacy partners receive accurate, timely support related to prescription benefits and claim inquiries. This role drives first-contact resolution, maintains compliance with healthcare regulations, and delivers a professional, patient-centered experience across phone, email, and chat channels. Success is defined by accuracy, efficiency, and clear communication in a high-volume healthcare support environment.
Key Responsibilities
Serve as the primary point of contact for patients and pharmacy partners via phone, email, and chat
Research and resolve prescription claim issues, benefit questions, and coverage inquiries
Support prior authorization and benefits-related requests with accurate documentation in internal systems
Clearly explain pharmacy benefit information, coverage details, and next steps to patients
Escalate complex or sensitive cases to appropriate internal teams for resolution
Licenses & Certifications
Active Pharmacy Technician (Pharm Tech) license required
*Employee will need to obtain PTBC or ExCPT certification within 6 months of hire (if not already certified)*
High School Diploma or GED required
Clinical Skill Set
Pharmacy benefits support and insurance verification
Prescription claim review and resolution
Prior authorization processing
Healthcare documentation and case management systems
HIPAA compliance and patient confidentiality standards
Multichannel patient communication (phone, email, chat)
Preferred Skills
Experience supporting pharmacy benefits, insurance verification, or healthcare claims
Familiarity with CRM, ticketing, or case management systems
Bilingual communication skills
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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