JOB
Join the Department of Human Services as a Clerical Assistant 3 and support a diverse network that helps support and strengthen children and families. This role allows you to use strong organizational and communication skills in a meaningful way. You will play a key part in processing appeals and maintaining accurate records. Become part of a team that values careful review, dependable service, and provides safe, nurturing, and healthy environments for children.
EXAMPLE OF DUTIES
This position supports the ChildLine Appeals Unit by reviewing appeal requests, monitoring appeal steps, and maintaining accurate records. As a Clerical Assistant 3, you will perform the following duties:
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Appeal Review: Examine appeal requests to determine eligibility, timeliness, and type of appeal
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Regulatory Expertise: Hold a strong working understanding of the Child Protective Services Law (CPSL) and the Child Protective Services Regulations
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Information Handling: Release information according to law and protect all confidential material
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Case Monitoring: Track appeal progress and update requests with new information
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Deadline Management: Identify and process files that have reached statutory deadlines
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Document Preparation: Compose and proofread letters and reports to ensure accuracy and completeness
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Office Support: Operate office equipment and assist with data entry, filing, and scanning when needed
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment, 37.5 hours per week
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Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
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Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week after an in-office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
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Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
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Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
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your score may be lower than deserved.
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you may be disqualified.
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You may only apply/test once for this posting.
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Your results will be provided via email.
