JOB SUMMARY
The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.
RESPONSIBILITIES
-
Gathers and records delivery time information from route drivers.
-
Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.
-
Reviews delivery logs daily for accuracy making corrections as needed.
-
Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
-
Reassigns drivers to delivery routes when another driver calls out.
-
Makes and communicates minor delivery route adjustments as needed.
-
Addresses customer issues and directs calls to customer service as needed.
-
Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.
QUALIFICATIONS
Education
-
High School Diploma or equivalent.
-
Must maintain valid CDL in the event of emergency route relief
Experience
-
3 years’ experience in a transportation/warehouse environment.
-
Knowledge of delivery areas
Professional Skills
-
Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service.
-
Strong organizational skills and ability to multi-task in a stressful, fast-paced environment.
Physical Demands
-
Regularly required to talk and hear.
-
Ability to sit for extended periods.
-
Must be able to use a computer terminal effectively, as well as other office equipment.
-
Must be able to perform data entry functions continuously.
