Position Title: Options Counselor
Reports To: Center Manager
FLSA Status: Non-Exempt
POSITION SUMMARY
The Options Counselor is a member of the Aging and Disability Resource Center team. In this role, they provide information and supported referral, options counseling, application support and follow up as needed and appropriate as part of the ADRC/NH Care path model.
ESSENTIAL JOB DUTI ES, ACCOUNTABILITIES AND RESPONSIBILITIES
- Follows NH Care Collaborative (NHCC), NH DHHS, and ACL protocols for person centered options counseling, data recording, and reporting including, but not limited to accurate documentation of SHIP counseling and training activities
- Maintain SHIP certification and conduct SHIP Counseling appointments as needed
- Performs person centered comprehensive needs assessments, including mental, physical, functional, cultural, financial, environmental, and life goals to determine appropriate referrals.
- Provides clinical eligibility counseling and financial prescreening for State and Federal Programs.
- Develops preliminary care plans, provides long-term support counseling, gathers needed information, and offers limited follow-up based on consumer preferences.
- Follows NHCC, NH DHHS, and ACL protocols for follow up.
- Works collaboratively with ADRC team members and the community partners to provide the most streamlined person-centered access to options and services possible.
- Provides Person Centered Options counseling in the office, hospitals, rehab facilities, nursing homes, or other community settings including individual homes as appropriate
- Provides information, referrals and assistance through telephone, walk-in or email intake as needed.
- Assists with/provides periodic public education sessions and training for team members, community members, community partners, the public and volunteers.
- Participates in continuing education, peer counseling, and training opportunities.
- Assists with program operations as requested by supervisor.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor’s Degree or 5 years of equivalent work experience
- Inform USA certified within one year of hire
- SHIP certified within one year of hire
- Options Counseling certified within 6 months of hire.
- Valid Driver’s License & Insurance
- Experience in call management, information and referral, options counseling. Familiarity with preliminary assessment and triage.
- Working knowledge of human service delivery system.
- Ability to use electronic client and resource data base system.
- Facilitation and presentation skills.
- Good interpersonal and computer skills, openness and flexibility in working with diverse groups, and enthusiasm for working collaboratively and with a team.
COMPETENCIES
Commitment:Sets high standards of performance; continually strives to meet program goals and objectives; demonstrates a commitment to the organization and its mission. Holds oneself in the highest moral, ethical, and trustworthy character both for consumers and the organization.
Consumer Service:Meets/ exceeds the expectations and requirements of internal and external consumers; identifies, understands, and addresses the needs of both internal and external consumers; maintains a consumer focus at all times; recognizes working colleagues as consumers.
Effective Communication:Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Responsiveness and Accountability:Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; performs fair share of work load.
Teamwork:Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit and work environment; puts success of team above own interests; able to build morale and group commitments to meet goals and objectives; supports everyone's efforts to succeed.
Leadership: Demonstrates a positive attitude toward the work, colleagues and consumers. Supports efforts for strategic change. Provides support to others and the organization. Goes above and beyond for consumers. Exhibits a commitment to achieving the organizational goals.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 10 pounds.
Disclaimer: Although NH Care Collaborative has attempted to accurately and thoroughly describe this position, NH Care Collaborative reserves the right to change, add or subtract from the duties outlined above at any time, with or without advance notice.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
