- Possess and maintain knowledge of the community and services provided including room rates and availability, daily activities and schedule changes.
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Possess and maintain knowledge of current and local community events.
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Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.
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Ensure that messages are relayed promptly to the intended person.
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Offer refreshments to visitors and make them feel welcome and comfortable.
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Assist with Life Enrichment Resident Activities as needed.
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Receive and distribute packages.
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Ensure lobby entrance is tidy and clean.
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Respond to emergency situations and safety hazard situations appropriately.
Qualifications
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Excellent customer service skills
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Good organizational and time management skills
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Good problem-solving skills
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Mature, cheerful personality
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Desire to work with senior adults
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Must be willing to work hours required to complete the duties of the position, including weekend and holiday hours as scheduled.
Knowledge Requirements
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Professional communication skills
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Telephone etiquette and customer service
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Any additional required training
The Receptionist is an open area, front desk position that serves as a greeter to all visitors and a resource for residents and families. Duties include handling specific resident services, providing support to management and other departments and includes the following duties:
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Extend a prompt, warm and inviting welcome to all visitors.
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Answer calls in a friendly and professional manner.
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Maintain a clean and neat reception area making a good first impression.
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Perform multiple tasks simultaneously in a fast-paced, high-volume environment.
