Boba Bear is a vibrant boba bar that offers a unique experience through our delicious boba style drinks and best hookah in town. Established in Koreatown, Los Angeles in 2010, we pride ourselves in building real relationships with our customers and creating experiences they’ll remember. The biggest pillar at Boba Bear is CUSTOMER SERVICE and we believe that every guest interaction is a chance to create a memorable moment. Boba Bear is a high-energy hospitality company founded in 2010 that operates as a welcoming community hub where friends and family can gather.
Company Focus and Culture
- Service Style: The company emphasizes "big energy" as its primary job requirement and strives to create an environment where customers eventually become friends and team members.
- Brand Entities: Boba Bear locations are adult-oriented, offering hookah and alcohol, while Bearology locations are family-friendly environments specializing in boba drinks.
- Core Values: Operations are guided by five key values: Guest Service, Integrity, Positive Attitude, Quality of Work, and Teamwork.
- Locations: Since its start in Los Angeles' Koreatown, the brand has expanded to include four stores in Los Angeles, one in Dallas, and one in Chicago.
What We're Looking for:
Boba Bear seeks competent leaders who demonstrate initiative, self-starting behavior, and a proactive nature. They should think on their feet and act rather than react.
The Four Pillars
- Knowledge: Managers must retain data on recipes, operational procedures, and financial metrics to ensure staff operate according to set standards.
- Responsibility: A candidate must fully understand assigned duties, complete them within timelines, and take ultimate accountability for their team's performance.
- Initiative: Effective managers are expected to keep going when things get tough and spot opportunities that others might pass by.
- Leadership: Boba Bear defines a leader as someone who provides an environment where each team member can thrive and maximize their potential.
Performance Indicators
- Exceptional Traits: High-performing managers are proactive, resolve issues independently, and consistently exceed goals while fostering a strong team culture.
- Red Flags: Avoid candidates who exhibit chronic tardiness, blame staff for mistakes, or demonstrate a lack of accountability and financial understanding.
- This Job Is Ideal for Someone Who Is:
- People-oriented -- enjoys interacting with people and working on group projects
- Dependable -- more reliable than spontaneous
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
- High stress tolerance -- thrives in a high-pressure environment
Responsibilities
- Managers are expected to demonstrate strong leadership, maintain stable store operations, and meet financial goals while effectively coaching staff and fostering a positive, professional work environment.1Leadership & Staff Management
- Relationship Building: Managers should act as mentors by providing consistent coaching, resolving conflicts diplomatically, and maintaining professional boundaries with their teams.1
Operational & Financial Responsibility
- Metrics Mastery: Managers must understand and use store metrics, such as labor cost margins and profit margins, to make data-driven operational decisions.
- Task Ownership: High urgency is expected in completing tasks from senior leadership, including monthly financial reporting and maintaining accurate store inventory.
- Hiring & Training: They are tasked with improving the hiring process and ensuring training steps for new managers are realistic and reflective of daily operations.
- Team Support: They are responsible for supporting shift leaders, defining clear communication expectations, and ensuring staff follow store policies and dress codes.
- Performance Culture: Expectations include conducting regular 1-1 employee meetings and providing constructive feedback without being defensive.
Requirements
1. Must be 21 years of age or older
2. Must be ok with hookah/tobacco consumption
3. Must be willing to work late nights (2am) and weekends
4. Must have Food Handlers Certification
5. Must have RBS (Responsible Beverage Service) Certification
If you're passionate about providing great customer experiences and want to be part of a dynamic team at Boba Bear, we invite you to apply! Join us in creating memorable moments for our guests.
Pay: From $4,000.00 per month
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
Education:
- High school or equivalent (Required)
Experience:
- Manager : 2 years (Required)
License/Certification:
- Manager Food Handlers Certificate (Required)
Work Location: In person
